Can't install custom app in merchant store, any solutions?

Hello, I am unable to install a custom app developed for a merchant despite being able to test the app successfully in the development store.
I am currently getting the error shown below. Does anyone have any idea on how I can resolve this issue?
Thanks in advance for your time.

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Just for anyone encountering this issue in the future. I solved this issue by clearing the database for the application.

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How do I do that? I’m getting this error when I try to view a report in shopify

Me too, but … what does it mean “clearing the database for the application.”?

See my Question/topic from now called “Unable to test custom app on development store, or even to install it”