Hello, I am unable to install a custom app developed for a merchant despite being able to test the app successfully in the development store.
I am currently getting the error shown below. Does anyone have any idea on how I can resolve this issue?
Thanks in advance for your time.
Topic summary
A developer encountered an installation error when trying to deploy a custom app to a merchant’s store, despite successful testing in a development store. An error screenshot was provided showing the installation failure.
Resolution:
- The original poster resolved the issue by clearing the application’s database.
Follow-up Questions:
- Multiple users experiencing similar errors requested clarification on how to clear the application database, as the solution wasn’t explained in detail.
- One user noted encountering the error when attempting to view reports in Shopify.
- Another user referenced a related topic about being unable to test or install custom apps on development stores.
The thread remains partially unresolved as the specific steps for clearing the database were not provided.
2 Likes
Just for anyone encountering this issue in the future. I solved this issue by clearing the database for the application.
1 Like
How do I do that? I’m getting this error when I try to view a report in shopify
Me too, but … what does it mean “clearing the database for the application.”?
See my Question/topic from now called “Unable to test custom app on development store, or even to install it”