When trying to print a label I’m getting an error indicating I need to add a payment method. I have not removed or changed payment methods and have had my shop for over 2 years. I also verified that my payment method is still accurate on the account.
This is error I am receiving: You must add a valid payment method to your account.
Any help to resolve this issue would appreciated.
Thanks
Dolci
Hi @Dolci ,
I think it is better to contact Shopify live chat support: https://help.shopify.com/en/questions#/contact/chat to resolve this!
Hi, @Dolci .
Welcome to the Shopify community and thanks for sharing your question here.
Yesterday, Shopify received reports of merchants being unable to print shipping labels and seeing the following error message: Your shop is temporarily unable to purchase shipping labels: You must add a valid payment method to your account.
Our developers are aware of the issue and actively working to have this resolved for our merchants. We appreciate your patience and understanding as we work to fix this. I will share an update in this thread once this is resolved.
Hi, all.
Looping back into this thread to provide an update.
Our developers have resolved the issue and you should be able to print shipping labels as expected. I recommend going through the below troubleshooting steps beforehand.
Troubleshooting Steps:
If you’re still experiencing issues after performing the local troubleshooting steps, I encourage you to reach out to our support team via the Shopify Help Center.