cash sales not registering in Quickbooks online

Shopify Discussion

Topic summary

A Shopify-QuickBooks Online integration issue has persisted for 9 months where cash and check transactions fail to sync automatically, while card payments integrate correctly.

Current situation:

  • Card/debit transactions sync successfully between platforms
  • Cash and check sales require manual entry into QuickBooks Online
  • The user suspects a simple configuration setting (checkbox) may resolve the issue

Status: The problem remains unresolved. The user expressed frustration after receiving what they perceived as an unhelpful response attempting to sell additional integration software rather than addressing the core sync issue.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Shopify integrates just fine with QuickBooks Online charge/debit cards. HOWEVER, cash/check sales do not integrate into QuickBooks on-line. We have to manually enter all cash/check Shopify transactions into QBO. This has been going on for9 months and no one seems to know why. Obviously, a box needs to be checked (or unchecked) to make this work. What a pain.

Thanks for your help.

2

Completely useless reply - trying to sell me MORE softwared to connect SHOPIFY to QUICKBOOK software. Stupid response.