Is anyone else having trouble with Shippo? Despite having all of the right boxes checked, Shippo will occasionally not mark orders a fulfilled which is annoying and costs time as manual fulfillment must be done. Well now they’re not sending tracking so I’ve got to have my staff searching, copying, pasting and providing that information to customers. It’s costing me time and money.
Do Pirateship or other providers have better/more reliable integration with your store?
Topic summary
Main issue: Shippo’s Shopify integration intermittently fails to mark orders as fulfilled and stops sending tracking information, forcing manual tracking copy/paste and customer notifications, increasing time and cost.
Recent updates: Multiple users report the same problem. One user says they “had to upgrade to the professional paid version,” implying a workaround rather than a clear fix.
Context and impact: “Fulfillment” refers to orders being marked as shipped/completed in Shopify; missing “tracking” means customers don’t receive shipment updates automatically.
Alternatives considered:
- Pirate Ship: Asked about reliability; no direct feedback provided in the thread.
- ShipStation: One user is considering switching back despite cost, after moving to Shippo due to lower order volume.
- Shopify’s native fulfillment: Also being considered to avoid integration issues.
Decisions/outcomes: Only concrete action mentioned is upgrading Shippo to the professional plan. No confirmation that this resolves the issue generally.
Status: Unresolved and ongoing. Key open questions: Does the paid Shippo plan consistently fix fulfillment/tracking problems? Are Pirate Ship or other providers more reliable for Shopify stores at lower order volumes?
I’m having this issue too - were you able to get it resolved?
I had to upgrade to the professional paid version 
Same problem here, I switched to them from Shipstation as I dont get a ton of orders - enough to justify shipstation’s cost. But now wondering if I should go back, or just fulfill my orders through shopify. Same thing, order still marked as unfulfilled, and no confirmation to customer.