Changing the background color for Loox reviews widgets

Topic summary

A user is trying to change the background color of Loox review widgets on their Shopify store. While custom CSS appears to work in the page editor, the changes don’t save permanently.

Key developments:

  • The store owner shared their site (285Woodworks.com) for troubleshooting
  • A Loox team representative provided links to official customization documentation:
    • Product Reviews Widget appearance settings
    • Reviews Widget inspiration gallery
  • The Loox team offered direct support assistance

Current status:

  • Another user later noted the original poster appears to have resolved the issue
  • The solution method remains unclear (whether it required custom code or widget settings adjustments)
  • The thread ends with an unanswered question about how the problem was fixed
Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.

I’ve recently added Loox reviews app to my store. Their widgets look great and allow for some color changes but it seems all their widgets have white section backgrounds. I’ve attempted a simple custom CSS background color code but while it updates in the page editor it doesn’t seem to save. Any idea on how to change this background color?

Hey @285Woodworks ,

Can you share your store link?

Thanks for taking a look at this for me. www.285Woodworks.com

Hey,

Rotem from the Loox team here :slightly_smiling_face:

Loox offers several customization options for the Product Review Widget, which can be found here:

Customizing the Product Reviews Widget’s Appearance

Reviews Widget Inspiration

In any case, you are welcome to contact our support team, and we’d be happy to help!

Hi there! I can see that you fixed the issue you ran into, I have the same issue, what did you need to do to fix it? Was it a code thing, or more of a widget issue?