Chargeback Experience

Shopify Plus

Topic summary

Seeking benchmarks and real-world experiences with chargebacks in Shopify Plus ahead of an e-commerce launch. Focus is on understanding expected chargeback rates and Shopify’s dispute tools for online payments.

Business context: ~40 retail locations; e-commerce limited to store pickup and local delivery on an existing website (currently in testing).

Information requested:

  • Typical percentage of chargebacks merchants see.
  • Dispute success rates when relying on Shopify’s automated information collector.
  • Overall usability and effectiveness of Shopify’s chargeback workflow.

Chargebacks (cardholder-initiated payment reversals) are the central concern, specifically how often they occur and how well Shopify’s process helps win disputes.

No responses or outcomes yet; questions remain open with no consensus or data shared so far.

Summarized with AI on December 31. AI used: gpt-5.
1

Currently in the testing phase of launching e-Commerce on our existing website. Interested in receiving feedback regarding what others are experiencing regarding percentage of chargebacks and the chargeback experience through Shopify.

To give perspective on our company size, we have around 40 retail locations. Through e-Commerce, we will be offering store pick and local delivery only.

  • Typical percentage of chargebacks experienced?

  • If chargeback is filed, had a high percentage of success with disputing chargebacks when solely using the automated information collector feature offered by Shopify?

  • Overall experience using the Chargeback process within Shopify?