I got my first ever chargeback and now I can’t market on the Shop app…I was not in the wrong, but the bank favored the customer even with all my evidence. What can I do?
Hi Femineen. We’re working to make the chargeback experience much better over the next couple months. We’ve already added Sidekick support for digging into why the buyer raised a chargeback and why the buyer’s bank decided in their favour. As you make more sales, your chargeback rate should go down and Shop app eligibility will be reinstated.
Okay. This will make everything better for the creeator/seller. hanks