I was a shopify user from 2013-2019 then I took a break. I knew when I got back into e-commerce I was 100% going to use Shopify. It took months to build and perfect my high ticket website. I was so excited to get my first sale of $7200, but sadly within 24 hours I spoke to the customer and they requested a refund. I didn’t panic and I wasn’t sad because I know that refudns are a huge part of e-commerce. BUT I TOTALLY FREAKED OUT when my debit card was charged $281 for the processing fees associated with that order. I cannot run an e-commerce store that costs me that much money to process a refund!!! I have seen some older posts with people making this complaint, but my question is, what are some payment gateways that will refund the entire order?
Shopify, this is an abomination! Stop scamming small businesses out of processing fees! REFUND THE ENTIRE ORDER!