chatbot

Topic summary

A user is experiencing issues integrating a chatbot into their Shopify store. After pasting code into theme.liquid, the chatbot fails to appear.

Problem Details:

  • Code insertion into theme.liquid produces no visible result
  • Chatbot doesn’t display on the storefront

Community Responses:

  • One user requested clarification about which specific chatbot service is being used
  • Two alternative solutions were suggested:
    • VanChat: Code-free installation that auto-embeds after app installation
    • Chattly: Easy-to-install option with free trial and competitive pricing

Status: The issue remains unresolved. The original poster hasn’t provided details about which chatbot they’re attempting to integrate, which is needed for specific troubleshooting.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.

So, I would like to put a chatbot into my store, but when I paste the code into the theme.liquid, than nothing happens, and the chatbot doesnt appear on my store.

Whats wrong or what I have to do for the chatbot to work?

Which chatbot are you trying to integrate with?

You might want to try VanChat—it doesn’t require pasting any code. Once you install it, it’s automatically embedded into your store and works seamlessly without extra steps.

@carlengo you should definitely give a try to Chattly | Your Chatbot AI . The app is easy to use and install, so you shouldn’t have any problems getting it up and running on your store. It has a free trial period so you can try out its features for free and, most importantly, it’s the cheapest app you’ll find on the Shopify App Store.