I’m using an app that allows users to checkout through a separate process for purposes of using credit terms / Net30
The button works fine on a desktop, but for some reason does not work on a mobile device.
Anyone able to help?
Topic summary
Checkout button tied to an app-based alternate checkout for credit terms (Net 30 = pay within 30 days) works on desktop but is not clickable on mobile, specifically on the cart page. The product page is unaffected.
Store access was shared via a temporary domain and password for testing. An image of the problematic cart button and a video demonstrating the issue on two phones were provided.
A helper tested and reported the button works on their end (shared a screenshot), indicating the issue may be device- or environment-specific. They could not reproduce or identify the problem after reviewing.
Current status: Unresolved. There is a discrepancy between the reporter’s mobile experience and the helper’s test results.
Key items:
- Affected scope: mobile cart button leading to the app’s checkout flow; desktop OK.
- Evidence: screenshot and external video link are central to understanding the failure.
- Next steps implied: further troubleshooting to reproduce on specific devices/browsers and isolate app/theme interactions. Open question: what device/browser conditions trigger the non-clickable state.
2 Likes
@Clay112624
Sorry you are facing this issue,
It would be my pleasure to help you.
Please share your site URL,
I will check out the issue and provide you with a solution here.
Hello, thanks for your reply!
The site still has a temporary domain while we test & set up - its: https://xyigja-ze.myshopify.com/
password is: dloikhfg3235
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@Clay112624 thanks but i can’t see any button in your product page can you please show me
@KetanKumar as in, this button in the cart page - only while on mobile - is not “clickable”
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@Clay112624 i have check its work
ok… i’ll need to do some more trouble shooting - it doesn’t work on 2 phones on my end
see video here
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@Clay112624 oh sorry but i can’t see find issue