COD orders are not reflected when marked as returns?

Technical Q&A

Topic summary

A change in return handling behavior has created issues with Cash on Delivery (COD) orders. Previously, orders marked as “return in progress” were automatically deducted from Shopify. Following a July update, only orders marked as “return closed” now trigger deductions.

The Core Problem:

  • COD orders remain marked as “payment pending” by payment gateways
  • Even when marked as “return closed,” these orders fail to reflect properly in Shopify
  • This creates a discrepancy in inventory and order tracking for COD transactions

The issue appears unresolved, with the user seeking clarification or a fix for how COD returns are processed post-update.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

Hi there, I have been noticing an issue.
Earlier any order who is marked as “return in progress” was automatically gets deducted from shopify.
Then after the july update, we see that only “return closed” will be reflected.

Now the problem with COD orders is that it’s marked as payment pending by the payment gateways and even though you mark them as return closed, they will not reflect on shopify.