Colour swatches not showing on all products - SHOWCASE THEME

Store Design
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Topic summary

A user encountered an issue where color swatches displayed correctly on one product (vinyl stickers) but failed to appear on another (t-shirts) despite identical settings in the Showcase theme.

Root Cause Identified:
The problem stemmed from inconsistent option naming—the working product used “Colour” while the non-working product used “Color.” This spelling discrepancy prevented the swatches from rendering.

Resolution:
Standardizing the option name to match across products resolved the display issue.

Additional Request:
The user also asked about customizing the border color around swatches to a darker shade, though this remained unaddressed.

Status: Resolved. The main swatch display issue was fixed through consistent naming conventions.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hi guys, I have set up colour swatches and followed this page - https://support.cleancanvas.co.uk/hc/en-us/articles/11592216300189-Swatches

I have colour swatches on one of my products (stickers) but the other one (Tees) is not working, all the settings are the same (they are different templates) but I cannot for the life of me figure out how to fix it so the colour swatch shows on the product page and product grids throughout the site like it does for my vinyl stickers.

I also would like to update the colour around the colour swatch to a darker colour - how can I do this ?

Would love some help - I know it’s going to be some small setting or change but I just can’t figure it out!

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2

Your working swatches product has option name “Colour” and the non-working one has “Color”.

Can possibly be because of this, do not have this theme code to confirm.

1 Like
3

The problem is probably that colors like “bone” or “faded black” aren’t being recognized. You might need to create custom color definitions and link them to the right products to make it work.

4

OMG ! Thank you - how did I miss this, I knew it wld be something small like that, that fixed it haha I am so sorry to waste your time but I appreciate it a lot!!