Community Guidelines

Announcements

AI-generated summary

Sets expectations for a safe, supportive space for Shopify merchants and Partners.

  • Behavior: follow the Code of Conduct, do not share account access, be respectful to new members, and avoid personal attacks or hate speech. Constructive criticism is allowed.
  • Communication: stay on topic, avoid fully AI-generated replies, and do not spam, manipulate engagement, collude, or use multiple accounts.
  • Privacy: do not send unsolicited private messages, request personal information, or share/use someone else’s account.

Posts may be locked or removed for rule violations, copyright issues, impersonating Shopify staff (including using Shopify branding to imply staff status), inaccurate or defamatory content, or posting personal/sensitive information.

A contact email is provided for questions or concerns. The post also clarifies that forum content is informational only, not legal, financial, or business advice, and that Shopify does not verify or endorse third-party user content. The guidelines are presented as active policy, with moderation actions possible when rules are broken.

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Welcome to the Shopify Community! We’re thrilled to have you here.

Our goal is to provide a safe and supportive space for all Shopify users, including merchants and Partners. Whether you’re looking to learn more about Shopify, get feedback, or connect with other members, we’re here to help.

To ensure that our community remains a positive and welcoming place, we have a few guidelines that we ask all members to follow. Here’s the rundown:

Behavior

  • Follow the Code of Conduct and do not share account access
  • Be kind to new members. We were all new once!
  • No personal attacks or hate speech. Criticism is okay, but it should always be constructive. We’re here to help each other grow.

Communication

  • Stay on-topic, and if you want to discuss something different, start a new topic.
  • No 100% AI-generated responses, please.
  • No spamming, gaming the system, colluding with other members, or using multiple community accounts. We want to keep the community focused on helpful discussions.

Privacy

  • No unsolicited private messages or requests for personal information. Let’s respect each other’s privacy.
  • Your account should only be used by you and should not be shared with anyone else.

Posts may be locked or removed if they don’t adhere to the rules above or if:

  • They violate guidelines or copyrights
  • Impersonate Shopify staff
    • Examples include implying you are staff, using a Shopify logo for your avatar, etc.
  • Include inaccurate information or slander
  • Contain personal of sensitive information

The Shopify Community team is here to support you and help you navigate any issues that arise. If you have questions or concerns, please don’t hesitate to reach out to us at communitymailer[at]shopify.com.

We hope you find the Shopify Community to be a valuable resource and a fun place to connect with other users. Thanks for being a part of our community!

Legal Disclaimer

The information provided in this forum is for informational purposes only and does not constitute legal, financial or business advice by Shopify. You should consult your own attorney or other experts before relying on any information available in this forum. Some of the information contained in this forum is provided by third party users. Shopify is not responsible for such content, and does not approve, verify or otherwise endorse such information. All information in this forum is provided only as general information and may not be accurate, up to date, or correctly reflect the current state of the law or the policies of Shopify or any third party providers. Shopify expressly disclaims all liability in respect of any or all content in this forum.

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