Confirmation email shows wrong email at the bottom of the message

Technical Q&A
1

Hello everyone I am new to shopify. My question is about the confirmation email, at the bottom it says “if you have any questions reply to this email or contact us at (and then my senders email)”.

So the problem is, its writing my sender’s email at the bottom instead of my proper email. So I had a look at the code and I just need help to know where can I insert the correct email:

If you have any questions, reply to this email or contact us at {{ shop.email }}

Any help would be greatly appreciated. Thank you.

2

{{ shop.email }} is responsible for dynamically returning the Shop’s email address.

3

Hi Robert,

Thanks for your reply. So how should I type in, if I want to use a specific email address if you don’t mind me asking?

Also why does shopify have the option for one to create a sender’s email only to have that being shown as a form of contact too, I wonder.

4

Hello -

Sender email is the customer facing email address (i.e. email address customers will see).

You could replace the dynamic variable input with a hard coded value. In other words, replace {{ shop.email }} with the email address value you’d like to use. Taking this approach does make it more cumbersome to track hard coded values, when any updates are needed.

Here are different variables you can use in email notifications:
https://help.shopify.com/en/manual/orders/notifications/email-variables

You’ll notice for example, that draft orders allow you to use user.email, which is the address of last staff who modified the draft order.

I recommend making a backup of any templates you update, and testing to confirm all works as expected.

5

Thanks Robert I guess I went down that route then if that is what you call it hard coded value after doing some intense search around. It looks like this now and it does the job I want it to do:

If you have any questions, please contact us at youremailaddress@mail.com

Thanks again for your help.