Connecting store to facebook and instagram

Shopify Discussion
1

Please any idea why my shopify is not connecting to my Facebook and instagram?

it redirects to facebook page and after i log in, nothing happens. Please help

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Hello there! You need to have an Instagram business profile that’s connected to your Facebook catalog and I believe a Facebook shop without any age or country restrictions that is already approved by Facebook. Also, make sure you have removed the password page from your online store. Hope this helps. Good luck!

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Hello GerWalk.

Thank you for your response. What do you mean by a Facebook catalog and a Facebook shop?

I have a business page on Facebook and also my instagram is connected to my Facebook. What am I doing wrong?

4

Hello @Shindaraclothin ,

I am Gina from flareAI app helping Shopify merchants get $5Million+ in sales from Google Search, on autopilot.

There could be several reasons why your Shopify store is not connecting to your Facebook and Instagram accounts.

Here are some possible solutions you can try.

  1. Check your Facebook and Instagram accounts
    Make sure that your Facebook and Instagram accounts are active and have been set up correctly. Log in to your Facebook and Instagram accounts to confirm that they are working properly.

  2. Check your browser settings
    Make sure that your browser settings allow third-party cookies and pop-ups. Shopify requires both of these to connect to Facebook and Instagram. If they are not enabled, Shopify may not be able to connect to Facebook and Instagram. To enable these settings, go to your browser settings and adjust them accordingly.

  3. Check your Facebook and Instagram permissions
    Make sure that Shopify has permission to access your Facebook and Instagram accounts. Go to your Facebook and Instagram accounts, click on Settings, and check that Shopify is listed as an authorized app. If it is not, authorize Shopify to access your accounts.

  4. Try using a different browser or device
    Sometimes, browser issues can prevent Shopify from connecting to Facebook and Instagram. Try using a different browser or device to see if that resolves the issue.

  5. Contact Shopify support
    If none of the above solutions work, contact Shopify support for further assistance. They can help you troubleshoot the issue and provide further guidance on how to resolve it.

Gina