Contact Information policy hyperlink in footer cannot be removed

Store Design
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1

Hello Shopify Folks,

My new site is almost finished and I have had only 1 problem that I cannot solve on my own:

When populating the various policies fields with information (i.e. shipping, refund, privacy, etc) on the policy page in Settings, the corresponding hyperlinks get added to the footer automatically. This is slick. However, I added info into the Contact Information policy field but then decided I didn’t need it because the field’s tooltip said it was only necessary if doing business in the EU (which I’m not), plus I already have a Contact Us page established and linked in the main navigation. So I cleared the Contact Information policy field and saved the settings page but the link did not disappear as it should. I made sure the field was 100% clear, but no matter what I do I cannot get that Contact Information link to go away. When you click on it a blank page renders with a proper header and footer and the text ‘Contact Information’ in the body. When I repopulate the field with information it renders a page with the information entered properly. When I clear that field it should remove the link completely, as it does when I clear any of the other policy fields like shipping, privacy, etc. This is an obvious bug with the Contact Information field and logic. I’m using the Dawn template. I even inspected the markup and can see where the if-then-else logic checks for a null value in the policy field in the loop rendering those links; it’s obviously not being respected somehow.

Any help anyone can offer would be muchly appreciated.

Screenshot 2024-06-15 at 20-33-06 Contact information – Vertolli Jewellers.png
Screenshot 2024-06-15 at 20-33-06 Contact information – Vertolli Jewellers.png1311×856 23.7 KB

2

Hi, @DavidLorefice

Please share the store URL so that I can assist you.

3

Hi Anne, it is https://vertollijewellers.ca/

Thanks

4

You can try this code by following these steps:
Step 1: Go to the online store ->Theme ->Edit Code.
Step 2: Find the theme.liquid file and add the following code above the tag

Hopefully it will help you. If yes then Please don’t forget hit Like and Mark it as solution!

1 Like
5

Anne you’re a genius and you’re awesome and you’re probably underpaid. Thanks very much - it worked.

6

You are welcome. I’m glad to hear that the solution worked well for you.
If you require any more help, please don’t hesitate to reach out.

7

Hi AnneLuo,

Hope all is well.

I have the same issue for my footer.

I added links of the legal stuff and each topic is underlined.

I tried to proceed as your reco, but it does not work for me.

Can you assist on this please ?

Thank you!

8

Hi, @Hela8

Can you please share the store URL so that I can assist you?

9

Absolutely,

10

Is your requirement to remove the underline of the link?

11

Yes exactly

12

To be more precise, I would like to remove the underline of the sections here attached.

Thank you again!

Capture d’écran 2025-02-08 à 20.28.11.png
Capture d’écran 2025-02-08 à 20.28.11.png378×370 5.81 KB

13

Has your website already solved this problem?

14

Hi AnneLuo,

I found another way yes, thanks!

I have another issue though, is it possible to remove the interlines between each title? (screenshot attached)

The space is too important especially on a mobile..

Thank you

15

You can try this code by following these steps:
Step 1: Go to the online store ->Theme ->Edit Code.
Step 2: Find the theme.liquid file and add the following code before the tag

Hopefully it will help you. If yes then Please don’t forget hit Like and Mark it as solution!

16

Hi AnneLuo,

Thank you, I tried it but it does not seem to work.

Do you have a tip to reduce the size of the text on the content website in general?

Thank you very much!

17

Hi, @Hela8

Can you please send me your collaborator code? I will check it for you.