Copy 'Shipping address phone number' to main contact phone number

Payments + Shipping & Fulfilment

Topic summary

Goal: populate the main contact (customer info) phone number with the shipping address phone number collected at checkout.

Context: The shipping phone is already required via Checkout Customer Information settings, but Shopify does not automatically sync it to the customer contact phone field.

Discussion: A suggestion to make the shipping phone required didn’t address the core issue. No native Shopify setting or built-in method was identified to copy the shipping phone into the contact phone.

Outcome: The poster implemented a workaround using Zapier (a third‑party automation tool) to transfer the shipping address phone number to the main contact phone field.

Status: Resolved via external automation; remains no confirmed native Shopify solution. No images or code are central to this thread.

Summarized with AI on January 17. AI used: gpt-5.
1

Hi

We currently have required phone number for shipping which populates a field ‘Shipping address phone number’ however some customers dont add the phone number to their account so there is no phone number in contact info.

Is there a way to copy over the ‘Shipping address phone number’ into the contact info?

Thanks

Simon

2

Hello @Simon0505 ,

You can choose to make the shipping address phone number field a required selection in the Shopify settings under the “Checkout Customer Information” section.

3

Thanks but that doesn’t relate to the problem. It is already a required field, but it doesn’t populate the customer info Phone number - just the shipping phone number.

4

Hi @Simon0505 , sorry I missed that. I am not aware of a solution to copy over the ‘Shipping address phone number’ into the contact info.

5

I have managed to do this using Zapier.