Dear good afternoon, we have proceeded to install a payment method created by our team which we have followed the configuration sent and also the registration of the extension page. But we are receiving an error when our method redirects the payment, attached images.
Topic summary
Issue: A team-installed custom payment method (configured per instructions and registered as an extension) fails at the redirect step, producing an error when attempting to redirect the payment.
Context: Related to Sales API with a Shopify Payments tag. The merchant indicates all setup steps were followed, including extension page registration.
Evidence: Two attached screenshots are central to understanding the exact error message(s), but their textual content is not provided in the post.
Status: Unresolved. No confirmed cause, troubleshooting steps, or responses yet.
Open questions/needs: Precise error code/message from the redirect, the redirect/callback URLs configured, whether extension settings match the documented requirements, and any logs from the payment app or browser/network indicating where the redirect fails.
