Credit card not found

Payments + Shipping & Fulfilment

Topic summary

A merchant is encountering a “Credit card not found (140)” error specifically affecting Shopify Pay transactions.

Key Details:

  • Both Ordergroove and Shopify have valid credit card tokens on file
  • The error appears to originate from Shopify’s system
  • Ordergroove has recommended contacting Shopify directly for explanation and resolution

Current Status:

  • The merchant finds the error message too vague to provide clear guidance to affected customers
  • They are seeking specific instructions or corrective measures to share with customers
  • No responses or solutions have been provided yet in the thread
Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Please can anyone explain what this payment error means:

Credit card not found (140)

Payment method: Shopify Pay

This error crops up for Shopify Pay customers, both Ordergroove and Shopify have a valid credit card token. The error is on Shopify’s end, we recommend reaching out to Shopify to see if they can help explain the error and provide any corrective measures.

It’s very vague and we need to be able to provide specific instructions to our customers

1 Like
2

Can no one help?