Credit payments not displaying at checkout since removing recharge app

Payments + Shipping & Fulfilment

Topic summary

A merchant’s credit card payment options disappeared from checkout after removing the Recharge subscription app and switching to Seal Subscriptions. Despite importing customers and updating product pages, Shopify Payments no longer appears in Settings > Payments, and the previous Stripe integration cannot be reinstated.

Likely Cause:
Removing Recharge may have unintentionally disabled Shopify Payments, particularly if Recharge had previously migrated the store to use Shopify’s native checkout integration.

Recommended Solutions:

  • Check Settings > Payments for a “Complete account setup” or “Activate Shopify Payments” option
  • Contact Shopify Support if the payment gateway doesn’t appear, as manual re-enablement may be required
  • Note that direct Stripe accounts are no longer supported; Shopify Payments (which uses Stripe infrastructure) is now the standard option

Status: Issue remains unresolved; merchant advised to contact Shopify Support for restoration.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

I recently swapped over my subscription app from Recharge to Seal subscriptions. Once I had imported customers and existing subscriptions, ensured product pages were showing the seal subscription app I removed recharge app and in doing so my shopify payments / pay by credit card option at checkout has been removed at checkout.

Checked on both mobile and desktop and credit card is not showing as payment option.

I went to settings> payments and nothing shows there. where I can reconnect shopify payments.

Has anyone had a similar issue? I also cant reinstate my old credit card payment - Stripe.

I do recall when working with recharge late last year they were swapping recharge over to use shopify payments.

2

Hi there,

It sounds like when you removed the Recharge app, it may have unintentionally disconnected or disabled Shopify Payments on your store. This can happen, especially if Recharge had previously migrated your store to use Shopify’s native checkout with Shopify Payments integration.

Here’s what I recommend you do:

  1. Go to Settings > Payments in your Shopify admin – if nothing is showing under “Payment providers,” it likely means Shopify Payments was disabled.

  2. Re-enable Shopify Payments – If it’s not listed, you should see an option to “Complete account setup” or “Activate Shopify Payments.” Follow the prompts to re-enable it.

  3. If Shopify Payments isn’t showing at all – Contact Shopify Support directly. Sometimes the gateway needs to be manually re-enabled from their end, especially if it was managed via a third-party app integration like Recharge.

  4. Stripe reinstatement – Shopify no longer supports third-party direct Stripe accounts due to exclusivity with Shopify Payments. If you had a Stripe account connected before, you’ll now need to use Shopify Payments (which is powered by Stripe under the hood) instead.

This isn’t an uncommon issue after disconnecting Recharge, especially if they were managing parts of the checkout. A quick support ticket to Shopify should get things restored promptly.

Let me know if you need help contacting Shopify or if you’d like help checking your store configuration directly.