CTRL + Left Click Opens Two Tabs Instead of One on Firefox (Orders & Products Page)

Shopify Discussion
1

I’m encountering an issue on the Shopify Admin dashboard where pressing CTRL + Left Click (to open a link in a new tab) on the Orders or Products page unexpectedly opens two identical tabs instead of one only on firefox browser. This behavior is inconsistent and doesn’t happen on other pages.

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Happening to me as well on mac with command+click but in Chrome so it sounds like a Shopify issue. If I right click the link and hit “open in new tab” it only opens once. Super frustrating.

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Yes, I am also experiencing this issue both on windows and mac. Also reported the issue to shopify but the support said it is related to browswer, report it to firefox. I think shopify should shutdown their support if this is their support.

4

we are facing same problem, how did u fix it?

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For now, Right Click then Open Link in New Tab

6

Someone tag the Shopify CEO - this is driving me nuts.

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Please fix this, it’s still happening and is so annoying!

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I just went through chat support for this issue. I’ll copy what they told me here:

When you use shortcuts like Ctrl + Left Click, the browser interprets the action as an attempt to open a new tab. However, this new tab is sometimes treated as a pop-up, which can lead to it being blocked depending on the browser’s settings. You may notice a pop-up blocking window in the tab, which indicates that your pop-up blocker is correctly set up. The issue, however, is generally caused by how browsers handle pop-ups, especially when using keyboard shortcuts.

This isn’t an issue on our end; it’s how different browsers handle these actions. To help you navigate this situation, our TMS has provided a few workarounds:

Middle Click: If your mouse has a middle button, you can use it to open links in a new tab directly.

Right Click: You can right-click on the link and select “Open in a new tab” from the context menu.

Adjust Browser Settings: You can modify your browser’s pop-up settings to allow pop-ups for Shopify or even disable pop-up blocking altogether

What worked for me on Chrome was:

  1. Go to Chrome Settings
  2. Type “pop” in the Search Settings bar at the top
  3. Click “Site Settings” in the results
  4. Scrolling down to the “Content” section and clicking “Pop-ups and redirects”
  5. Removing Shopify from “Allowed to send pop-ups and use redirects”

Once I did this the Cmd+Left Click worked as intended. I have yet to try anything on Firefox as it’s not my main browser. Hopefully these answers can help.

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enabling pop up on chrome fixed this issue.thanks a ton.

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Shopify actually resolve this issue and was not related to popup. Do not need to remove or enable the popup. If the issue still persist remove browser cache and try.