I have a problem with abandoned carts and I contacted customer service and they said the problem is in the coding and they cannot solve it. Please solve the problem and provide it to me.
Topic summary
A user is experiencing issues with abandoned carts on their Shopify store. Customer service indicated the problem stems from a coding issue but stated they cannot resolve it.
Another participant seeks clarification, noting that abandoned carts typically result from customers adding products without completing purchases—often a marketing or performance concern rather than a technical bug.
Key questions remain unanswered:
- What specific symptoms or errors are occurring during checkout?
- Are customers encountering technical barriers preventing purchase completion?
- Is this a code bug or a broader conversion optimization issue?
The discussion is ongoing, awaiting more details from the original poster to diagnose whether this is a technical malfunction or a user experience/marketing challenge.
1 Like
From what I know abondoned carts is something where users are adding products but not buying. This feels more like a marketing or may be performance issue.
Is there like a bug or something in the code which users might be facing trying to complete their purchase??
Please specify the issue for a better understanding.
Best
Shadab