Custom Order Confirmation Email Order Number Issue

Technical Q&A
1

We have copied code over from Klaviyo to create a custom order confirmation email however, the order number is only pulling the last 4 digits. We are missing the first 5, which is confusing to customers. The way the code is now, the order number is {{ order.order_number }} I’ve also tried just {{ order_number }}. Do I need to add anything to pull in the first 5 digits?

2

Hi, @LaRose !

To display the full order number in your custom order confirmation email on Shopify, you should use the liquid filter {{ order.order_number | prepend: '#' }}.

This filter prepends a “#” symbol to the order number and displays the full order number, including the first 5 digits.

So your code should look like this:

Order Number: {{ order.order_number | prepend: '#' }}

This should display the full order number in your custom order confirmation email.

Let me know if this helps!

3

Thank you! Is there a way to test this? On the preview it still has 4 digits but with the # sign in front.

4

I was able to test this and it still only shows the last 4 digits with a # preceding. Am I missing something? I’ve pasted the full line of code below

({{ order.order_number | prepend: ‘#’ }}<span