Custom Pixel in Checkout

Shopify Discussion
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1

Hello,

In the past few weeks I have tried to set up two custom pixels via the Google Tag Manager.
These are a PageView and a Conversion Pixel. The PageView should be triggered on all pages, the conversion after completion of the purchase.
However, according to the extension, the Tag Manager is no longer fired after the checkout. No matter where and how I integrate it (via additional scripts, as a custom pixel, with or without DataLayer etc.).
Unfortunately, Shopify Support couldn’t help me with this either, the provider of the pixel is still working on a solution.

Is there anyone who has been able to solve the same problem?
I would be happy to provide more information if required.

2

Hi @LennartRauf
Did you check the tutorial here from Shopify: https://help.shopify.com/en/manual/promoting-marketing/pixels/custom-pixels/gtm-tutorial
It has complete info. on how to set custom pixel.

3

Hi,

Yes, I did. My problem is not even the conversion itself.

As soon as I click Checkout in my cart and then hit the first checkout page where I have to fill in my address etc. the PageView no longer loads.

I understand that my custom pixel may only fire when the checkout is complete, but I also have the GTM code in my theme.liquid to track pageviews on all pages. Starting the checkout should do that as well.
Also, I can’t find the PageView on the thank you page.

1 Like
4

Hi,

I have the some problem…

I do not understand it…