Customer Accounts Icon not showing up on Header (Both Desktop and Mobile)

Shopify Discussion
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1

Currently, I am trying to allow my customers to access their accounts from my storefront. Unfortunately, the icon that shows the customer account is not present in the header even when I enable “Show Login Links”. I was wondering if I should be doing anything from a coding standpoint to allow for the account-icon to popup, although I see from the common implementation that it is a no-code solution as enabling "Show Login Links " should allow that icon to show. Thus, I didn’t want to do a workaround, if a more simple implementation that is in-built was available. Would there be any way I can get some assistance to get the account-icon to show up on my header for my storefront?

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2

Hi,
This is Richard at PageFly - Shopify Advanced Page Builder app.

1. Double-Check Settings:

  • Customer Accounts:
    • Navigate to Settings > Customers in your Shopify admin.
    • Ensure “Show login links” is checked under “Accounts in online store and checkout.”
  • Theme Editor:

    • Go to Online Store > Themes > Edit code.

    • Open the theme.liquid file.

    • Search for the following code snippet:

      Đoạn mã

      {% if customer %}
  {% else %}
  {% endif %}

    • Make sure this code snippet exists and is not commented out.

2. Clear Cache and Cookies:

  • Clear your browser’s cache and cookies.
  • Try viewing your store in an incognito or private browsing window.

3. Inspect Element:

  • Right-click on the area where the account icon should appear and select “Inspect” (or similar) in your browser’s developer tools.
  • Check if there are any CSS styles or JavaScript errors that might be preventing the icon from displaying.

4. Theme-Specific Issues:

  • Check Theme Documentation: Consult the documentation for your specific Shopify theme. Some themes may have unique settings or customizations related to the account icon.
  • Contact Theme Support: If you’re using a third-party theme, reach out to their support for assistance.

5. Shopify Support:

  • If you’ve tried all of the above and the issue persists, contact Shopify Support for further assistance.

Additional Considerations:

  • Customizations: If you’ve made significant customizations to your theme’s code, the issue might be related to those changes. Carefully review your customizations and try to isolate any potential conflicts.
  • Third-Party Apps: If you have any third-party apps installed that modify the theme or customer accounts, they might be interfering with the account icon’s display. Try temporarily disabling any such apps to see if that resolves the issue.

Hoping my solution helps you solve your problem.
Best regards,
Richard | PageFly

3

Hi @yorunomachi

Could you please share with me the link of your store so I can take a closer look?

Best,

Daisy

4

Here is the link to the store: https://yorunoecchi.com/

5

Just following up, but were you able to take a look at the website?