I wasn’t able to find another thread about this, but forgive me if it is already being discussed.
About a month ago the shipping system with the shopify app began automatically ‘correcting’ customer addresses. This has been going on in some form for a while with the ‘verify address’ feature on the ‘create shipping label’ page. However, it was always brought to my attention so I could choose whether I wanted to change it or not.
NOW is different. Addresses that were never marked as possibly incorrect are being changed without my consent only upon fulfillment when I purchase the label. I’ve now had to re-send multiple orders because the wrong address was used. Now I double check labels against the packing slips, but it impedes workflow when I already know the entered address is what I want.
It only seems to happen with non-standard addresses. For example, address line 2 is changed from ‘floor 2’ to ‘apt 2’. It’s obviously not always an issue, but I would expect the label to be printed exactly as it was entered to avoid my liability to be responsible for mis-addressed packages. I already encourage my customers to double check their address. It’s a case of automation being more trouble than manual checking would have been.
I spoke to an assistant through shopify’s help tab. They recommended an app to check addresses when customers enter them. Obviously if a customer thinks their address is correct, even if non-standard, this is not any kind of fix. They also thought it might be an issue with USPS? Is this possible? Anyone else having the same issue? Again, it’s a new issue. I’ve been with shopify since 2017 and it never happened before.
Thanks in advance to any clues anybody can provide.