We had a customer place an order for a product, but after completing the sale (we can see that the order went through), she had a page come up on her phone (mobile order) saying “Checkout page you’re looking for does not exist”.
I’ve checked throughout the setup and cannot see where that message could have generated from.
There’s nothing in the order flow that would explain why the customer is being forwarded to a non-existent page.
Any idea why this would happen?
I’m sorry, I’m not following. What are you saying I should do?
Hi, @Rebecca_Gallagh .
Thank you for reaching out and posting to the Shopify Community!
To confirm, this issue is occurring when a customer pays for their order? The order is created within Admin > Orders, customer has confirmed the payment was successful on their end however they’re seeing this error message at checkout.
In order to have a closer look at your checkout and order status page, I recommend reaching out to Shopify Support. You’ll need to log into your store and follow the prompts to create a support request. When communicating with support, please share the affected orders that received this error message at checkout.
If you’d like, feel free to share your store URL here for our team to offer tailored feedback. I’d also love to hear what you’re currently working on and what kind of online store you’ve started.