Customized theme changes not reflected on live website

Store Design

Topic summary

A user is experiencing a theme customization issue where changes saved in the editor are not appearing on the live website.

Specific problems:

  • Customer testimonial slideshow added to homepage is missing from live site
  • FAQ section shows only 3 rows live instead of the 4 rows visible in editor

Troubleshooting attempted:

  • Page refresh and incognito browsing
  • Browser cache clearing
  • Temporary code changes to settings.json file (later reverted)

Screenshots demonstrate the discrepancy between the editor view (showing all elements) and the live website (missing slideshow section and one FAQ row).

Current status: Another user reports the website now appears updated on their end and asks if the issue was resolved. The original poster has not confirmed whether they found a solution. A second user mentions experiencing a similar problem, suggesting this may be a broader issue affecting multiple users.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Issue: I am unable to see the changes I make to my website’s theme reflected on the live website, even though the changes are saved and visible in the preview section and edit mode.

Website URL: www.ritirivaaz.com

Specific examples:

  • I added a customer testimonial slideshow to the homepage, but it is not visible on the live website.
  • I added a FAQ section with 4 rows using the collapsible content section, but only 3 rows are visible on the live website.

Troubleshooting steps already taken:

  • Refreshed the page
  • Viewed the website in an incognito window
  • Cleared my browser cache
  • Made code changes to the settings.json file as suggested in online solutions, but then reverted the changes

The slideshow in the editor, please note that the section is there as well as on the left in the collapsible content there are four rows:

ritirivaaz_1-1707564430607.png
ritirivaaz_1-1707564430607.png1919×879 187 KB

On the live website:
The whole slideshow section is missing, also in the FAQ section only three rows are visible.

ritirivaaz_2-1707564541291.png
ritirivaaz_2-1707564541291.png1920×800 171 KB

Please help me with this issue.

1 Like
2

Hi @ritirivaaz , I see that your website updated (at least for me). Did you managed to find out what was the issue?

I’m having a similar problem.

Thanks,

Marcelo