Dawn theme - Product template not showing / clickable

Store Design
,
1

hi there,

I’ve been working on my website for the past few weeks and since today I am unable to open the product template in the theme editor. I have about 80 product and none are assigned, even though in the backend in the product page, it shows ‘default product’ at the template section.

Screenshot 2025-04-03 at 19.13.57.png
Screenshot 2025-04-03 at 19.13.57.png2766×874 405 KB

I can still access and create new pages and collections. Any idea what has happened here? When I open a product URL, it still shows the edits I’ve done too.

Website

password: waiheke

1 Like
2

Hi @INFRA

Please try to edit a product, assign it to the default template, and then check again.

3

Hi @INFRA ,

It sounds like there might be a few possible reasons why you’re unable to open the product template in the theme editor, even though your products are displaying correctly. Here are some things to check:

  1. Check for Errors in the Theme Editor
    Open the Theme Editor and check if any error messages appear (e.g., Liquid errors or JavaScript issues).

Open Developer Tools (F12 in Chrome) and check for any console errors that might give clues.

  1. Verify If the Default Product Template Exists

Go to Online Store > Themes > Customize

Click the Dropdown on the top middle of the Theme Editor

Check if “Product” templates exist.

If it’s missing, go to Online Store > Themes > Edit Code and ensure product.json or product.liquid exists inside the /templates/ folder.

  1. Check If a New Update Affected the Theme
    If your theme was recently updated or changed, it might have overridden template settings.

  2. Check Metafields & App Conflicts
    If you use metafields or third-party apps to assign product templates dynamically, they could be interfering.

Disable custom apps temporarily and check if the template loads.

  1. Try a Different Browser or Device
    Clear your browser cache or try accessing Shopify on incognito mode or another browser.

If the issue persists across devices, it’s likely a Shopify or theme issue.

  1. Check Shopify’s Status Page
    Sometimes, Shopify has backend issues affecting the theme editor. Check Shopify’s status page to see if any services are down.

Hope these steps will solve this issue; if not, let me know.

Regards,

4

I realized the products did not have a sale channel :slightly_smiling_face: