Hope you guys, professor can help me in this situation. Image did not show up is the first. The second is the image did not change for different choice. It still work till yesterday when i see the visual stability change to moderate and then i check back it broke. The supporter told me to delete it and do again but hope you guys can help me make it clear because I am still new in this field. Thanks for reading and helping me!
Topic summary
A user is experiencing two issues with product images on their Shopify store using the Dawn theme:
Problems reported:
- Product images are not displaying at all
- Images fail to update when selecting different product variants/choices
Timeline & context:
- The functionality worked correctly until yesterday
- The issue appeared after visual stability metrics changed to “moderate”
- Support suggested deleting and recreating the setup, but the user seeks a proper fix to understand the root cause
Current status:
- The user has shared their store URL with community helpers
- Multiple community members have offered assistance and requested access to investigate
- The discussion remains open, awaiting troubleshooting from responders
Screenshots were provided showing the broken image display functionality.
1 Like
Hello @donhan
Thank you for submitting your query to the Shopify community. I’d be happy to assist you. Could you please provide the store URL and password (if it’s password-protected) so I can review and get back to you with an update?
1 Like
Hi @donhan ,
Thank you for reaching out to the Shopify community. I’d be glad to assist you. Could you kindly share your store URL and
password (if it’s password-protected) so I can review it and provide you with an update?
1 Like
yes i will here is my store: https://glowzy.space .Hope you can help me fix
this
yes ill give you :https://0k1g8w10il7t2h01-91741815081.shopifypreview.com
. Thanks for helping me