Topic summary
A buyer placed an order for boat earphones (Rs.623) through a website advertised on YouTube that claimed to be registered with Shopify. After payment via UPI, they discovered a consumer protection complaint against the seller and now questions whether the seller is legitimate or fraudulent.
Shopify’s Response:
- Shopify is a platform provider and cannot intervene in individual merchant operations
- Buyers should contact the merchant directly first
- If no order received after 4 weeks, contact your bank for next steps regarding fund retrieval
- Directed to FAQ Order Page for additional guidance
Community Concerns:
- Other users express frustration that Shopify allows fraudulent sellers on the platform
- Multiple reports of paying through Shopify but never receiving products or receiving items not as described
- Users question how to report fraudulent companies to Shopify
- Concerns raised that allowing scammers damages Shopify’s credibility and penalizes legitimate businesses
Status: Unresolved - buyer seeking refund assistance, broader platform fraud prevention concerns remain unanswered.
Hi,I am A.Ravi Teja.Yesterday evening (29/06/2023).I saw a advertisement on youtube about offer on boat company,s earphones and speakers.Then I opened the website and I come to know that seller was a registered and collaborated with shopify so I placed on order for 3 earphones for Rs.623.I made the payment through phonepe UPI. Later, today I saw a complaint against that seller in a consumer protection counsil website.I will send the mail I received after payment and link to website where I placed the order.I am requesting you to verify whether I made a payment for trusted seller or not.Kindly sort this out.If seller was fraud how can i get refund.This is the link to website, https://najsound.myshopify.com/?syclid=22836bf4-2725-4aa0-bf59-0b79aeb448e6
Hi @RT17 ,
Thank you for reaching out to the Community.
I definitely understand where you’re coming from regarding an order that you placed online and would be happy to share some insight on how we can help.
As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I’d encourage you to contact the shop directly and check out our Order FAQ Page for more information on how to proceed.
If after 4 weeks you have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved.
Please let me know if you have any other concerns.
You never know until you buy.
Shopify don’t care about scammers, many scam shops are working without any problems.
I’m starting to think that Shopify is covering them for money.
1 Like
How do we contact shopify to inform them of fraudulent companies? I have twice purchased something and paid through Shopify only to never receive the product or found it to be unusable and nit as described or shown in ad. Shopify will surely lose their credibility if allow fraudulent companies to use their site. I certainly will never buy anything through Shopify again, which penalises the other genuine companies as well.