Direct API Access not working

Shopify Apps
1

I have an app running on the app store and we just lost all API access.

We use the direct api access mode. With offline tokens.

TOML file looks like

[access.admin]
direct_api_mode = "offline"
embedded_app_direct_api_access = true

And if I try to perform a simple query:

query GetShop {
    shop {
      id
    }
  }

I get a 401 error back - {
“error”: “Unable to retrieve token”
}

Everything was working a couple of days ago… No changes to the app.

Can someone at Shopify look into this? I imagine this could be affecting a lot of customers.

2

Same here. Everything was working a few hours ago, nothing was changed and suddenly it’s not working.

3

Same here!

4

Glad to hear I’m not the only one (although I’m sorry this is happening to you too). Were you able to contact Shopify about the issue? Their status page still has no mention of the outage.

5

Yeah, I reported about the issue and also sent the link of this forum. They saw that I’m not the only one with this issue.

6

Woho, fixed!!!

7

We have been in contact with the support team who are looking into this now!