Does Shopify provide its own CRM integrations?

Store Design

Topic summary

Vinitha is exploring whether Shopify offers a built-in CRM system for its stores or if external integrations are required.

Key Clarification:

  • Shopify does not provide its own native CRM solution.
  • Instead, it integrates with third-party CRM platforms such as Zoho and Salesforce.

Integration Benefits:

  • Automatic syncing of customer data eliminates manual updates.
  • Provides enhanced customer insights and streamlined communication.
  • Enables automation of follow-ups and improves team coordination.

Current Status:
The question has been answered—users must rely on external CRM apps and integrations rather than a Shopify-native solution.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

Hi,

This is Vinitha. Currently, I am exploring the Shopify platform, and while exploring I couldn’t finalize if Shopify provides any CRM integrations itself or if we need to integrate and if so does Shopify provide solutions for that too? Can you please help me with this

Thanks and Regards,
Vinitha M

2

@Vinitha
You can get more information regarding of CRM integration in shopify there are some apps and platform providing it . Hope it maybe helpful to you :

https://www.richpanel.com/ecommerce-crm/shopify-crm

2 Likes
3

Thank you so much @Ujjaval , But I need to know if, Shopify has any Integrated CRM system for their stores apart from the apps. Do they handle any in-built CRM applications? can you help me with this?

4

Hey Vinitha,

Shopify doesn’t have its own CRM, but it integrates super easily with platforms like Zoho, Salesforce, and others. It’s a huge time-saver because it syncs customer data automatically, so no more manual updates. You get a better view of your customers, streamline communication, and can even automate follow-ups. It’s all about making things run smoother, faster, and helping your team stay on the same page.

Hope that helps!