when i put my stellar cap in the shipping its told me doesnt ship and i try to solve the proplem..i checked the rate and the location and everything i cant solve it !!! Every customer tell me that shipping doesnt appear for them!,
AI-generated summary
- Problem: Customers cannot see shipping options at checkout; items are labeled as “doesn’t ship.”
- Attempts: The merchant checked shipping rates and location settings but could not resolve the issue; it affects all customers.
- Info requested: Support asked for the exact error message shown at checkout and the store URL to investigate further.
- Status: Unresolved; awaiting the merchant’s details before next steps.
Hi, @stellaregyy !
Thank you for your post, I’m happy to look into this with you. Is there a specific error you and your customers are seeing at checkout? If you could share your store’s URL, I’d be happy to take a closer look.
Thanks!