Domain couldn't be verified because store is frozen

[jscicluna]

I have been on and off with shopify support. I paused my account a while ago and came back to see my domain was no longer connected. When attempting once I change the CNAME, Type A and TXT on my dns provider, and click verify it says success and that it may take 48 hours to update the domain. Then when I refresh it says

1 domain couldn’t be verified

…com.au couldn’t be connected because the store is frozen.

I have paid all fees and I have no outstanding balance. I have contacted shopify support, they escalated it and they have not responded. Is there any fix or workaround?

[SealSubs-Roan]

Hi @jscicluna

You are in the right track by contacting support because they can further check this on their end. It will take some time but, you will definitely receive a resolution. You just need to follow up your case as well from time to time. Give them around 3 business days before creating a follow up.

[jscicluna]

Hi, @SealSubs-Roan Yet to hear anything back it has been over a week now 10ish days. Any clue what to do next?