Customer makes order and receives confirmation email fine. The issue is when order is shipped the email gets sent to me as store admin not customer. When I follow up with Contrado they say check my settings however I don’t get this problem with Printful so I’m not sure what to check.
Am I right thinking the issue is with Contrado? They suggest I email customers manually and strip out courier tracking info (otherwise customers would see the item originated from Contrado).
Thanks for any advice or if anyone else is having the same issue…
Did you sort out this problem? I have the same, and am scratching my head what to do. I certainly do not want to have to manually email customers! can you imagine!! …
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Glad I’m not alone but no solution unfortunately. Seems crazy we’re asking customers to pay a premium and then they don’t get this info. My site is still early stages but focussing on Printful-supplied products for the moment though still listing Contrado items… I wonder how difficult it is for Contrado to make ’ your order has shipped’ messages (without Contrado as supplier) get sent to the customer and not store admin? I did a lot of research at the time about 3rd party apps which can use Royal Mail tracking info and not show source supplier which I may have to revisit.
Hmm, crazy. I have asked support, so I’ll let you know if there is any further developments when I receive a reply.
I’ll take a look at 3rd party apps too …
Thanks for replying!
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Thanks - I should have said to do with 3rd party apps, that was just so I had a method to share a tracking link with the customer manually without it showing as Contrado as the supplier as would happen if I shared it on the Royal Mail website (at least when I last looked). I would pay a £ a month for an app that sent my customers buying a Contrado product the shipping notification and tracking link. I remember Contrado support saying (I also I think?) that they hadn’t heard of this issue before…