Dropshipping Alibaba Official isn't working

Shopify Apps

Topic summary

The Alibaba Dropshipping app is displaying a “Not Supported” error for multiple Shopify users, preventing them from using the integration.

Timeline of events:

  • Initially reported as working fine just a week prior
  • One user’s supplier contacted Alibaba and was told they no longer support dropshipping
  • The app briefly appeared to work again
  • As of May 30, 2024, the issue resurfaced and persists

Current status:

  • Multiple users continue experiencing the same problem as of July 28, 2024
  • Reports span from May 30 through July 19, 2024
  • No official response from Shopify support has been provided
  • Users are seeking clarification on whether this is a permanent change or temporary technical issue

The discussion remains unresolved with no clear solution or official statement addressing the app’s functionality.

Summarized with AI on November 7. AI used: claude-sonnet-4-5-20250929.
1

The Alibabab Drop-shipping App isn’t working.

It says " Not Supported" in front of App name on Shopify. A week ago was working just fine.

Anyone having the same problem?

8 Likes
2

I am having the same issue. Not sure what to do.

2 Likes
3

Hi. Did you found a solution that you can share with me please.

Tkanks

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4

Hey, any solution you got for this? I’m facing it right now

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5

After my supplier contact Alibaba, it seams that Alibaba doesn’t support dropshipping anymore.

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6

Oh okay thanks

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7

Hi. Just to let you now Dropshipping Alibaba is working Again. :slightly_smiling_face:

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8

Hi. Dropshipping Alibaba is working Again. :slightly_smiling_face:

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9

As of 5/30 it’s not working

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10

I have exactly the same problem

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11

Same issue here! Since 30/05/24

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12

Same issue since 30/05/24

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13

I am also facing this issue.

14

Same problem here.

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15

Same issue 19/07/24

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16

Is there no-one from Shopify that can shed some light on this issue? It’s still doing this as of July 28, 2024…

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17

I ran into the same issue—looks like the Alibaba app isn’t supported on Shopify anymore. A solid alternative is AutoDS. It lets you import products from 30+ suppliers, automatically updates inventory and prices, and even handles order fulfillment. Basically, it keeps your store running smoothly without having to worry about apps suddenly breaking. Plus, it gives insights on 800 million+ trending products with its product research suite and taps into social media trends with the Ads Spy, which is really helpful if you’re trying to scale. You can even use their AI tools to optimize your listings.