I’ve helped businesses generate hundreds of millions over the last decade by building customer and business operations systems that support and wow customers.
Because here’s the truth: building a business is hard , but scaling a B2C store is chaos.
With growth comes problems, now process problems and volumes of complaints and niggles you never saw coming.
You’re juggling ads, marketing, referrals, stock, fulfillment… and then customer service explodes
…Endless “Where’s my order?” emails and messsages, refund requests draining margin & time and support tickets piling up faster than your team can reply.
As a single or small team, there is an awful lot to watch, while also responding, growing and building processes out so you can get other people to help.
One phase of growth, opens the gate for a new wave of problems.
It feels like a drain on your time. But with the right systems in place, customer service and operations stop being chaos and start becoming the drivers of loyalty, repeat revenue, and growth.
After 11 years building these systems for countless organisations and corporate customers, I want to bring the same approach to growing founders while working for myself.
Here’s my simple offer:
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I’ll work with you to understand your business and biggest pain points
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I’ll integrate proven systems that cut chaos and fix the problems for you
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I’ll do this completely free for 3 Shopify founders
I want to make sure everything I build is spot on and incredible in a real store environment. In return, all I ask is your feedback and a testimonial about how much it helps.
This way, you get proven systems that help you scale without any risk or cost, while I refine what works and build proof to help more brands.
Drop me a comment, lets have a chat and a call!
Cheers,
Joseph