Hi all,
I am currently trying to set up the Ebay app, but when I get to entering my PayPal Account, it comes up with the following..
I have tried multiple browsers and clearing my cache.
Kind regards,
barraenthusiast
Topic summary
Users report a blocking error when linking a PayPal account during Shopify’s eBay app setup, showing: “Errors were encountered while saving this record. Value isn’t supported.” A screenshot is attached illustrating the error.
Multiple participants confirm the issue persists across days. Attempts include using multiple browsers and clearing cache, with no consistent success.
A reported workaround: sign into PayPal in a separate browser tab first, then return to complete the Shopify eBay app setup. At least one user says this allowed them to proceed.
No official fix or guidance is provided in the thread. No configuration changes or decisions are documented.
Status: ongoing and unresolved. Key unanswered question: why the PayPal linkage fails within the eBay app, and whether Shopify or eBay will issue a permanent fix.
5 Likes
the same thing here I cant find a solution have you found one yet.
kind regards
jack
3 Likes
+1, expericing the same issue for a few days now. Please fix!!!
2 Likes
I haven’t found a solution yet unfortunately. I’m getting up every morning and giving it a try. Hopefully we can all find a solution soon
3 Likes
Same issue any fixes yet??
2 Likes
I got it to work by signing into PayPal using another tab first, then go to the Shopify set up. Hope it works for you!
sign into PayPal using another tab first, then go to the Shopify set up.