Edit Shipping Confirmation email

Store Design
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Topic summary

Goal: customize the standard Shopify shipping confirmation email by removing a screenshot-marked (red box) section and replacing it with a custom message: “We’re pleased to say your order has been dispatched… delivered within 10 working days… Congratulations on joining the Wacky Jersey Family!”

Issue: direct code edits to the email template are not producing the intended result; no specific errors or code snippets were provided.

Suggestions offered:

  • Make smaller, incremental deletions/edits to minimize mistakes.
  • Open and edit the template in a larger/more capable code editor to view more context while removing sections.
  • Further help available upon request.

Notes:

  • The attached image (screenshot) is central for identifying the exact section to remove.
  • No discussion of liquid variables or specific HTML structure; no alternate solutions proposed.

Status: unresolved/ongoing. No confirmed fix or code changes yet; next step is careful, piece-by-piece editing in a full editor and sharing specifics if issues persist.

Summarized with AI on December 27. AI used: gpt-5.
1

Hi - I am trying to edit my current shipping confirmation email (standard shopify one). Removing the section in the red box and replacing with the text:

Fulfilment challenge.png
Fulfilment challenge.png704×744 45.3 KB

We’re pleased to say your order has been dispatched and is on route to you. Under normal conditions, we expect your order to be delivered within 10 working days but always aim to better this.

Congratulations on joining the Wacky Jersey Family!

Whenever I try and amend the code however it does not go to plan.

Any suggestions would be greatly appreciated.

Best,

James

2

Hey @JamesC1990

Whenever i’ve edited emails try to remove things in smaller pieces, it’ll take longer but it’s much easier to do and make no mistakes, otherwise you can open the code in a bigger code editor so that you can view more of the code while you delete it

Let me know if i can help further