Email stopped working after transfer of domain to Shopify

Technical Q&A
1

Hi, hoping someone can help here.

I had purchased a domain with Wizz Hosting, which I had transferred over to shopify a couple of days ago.

When I purchased the domain I also created two email addresses with it and now those email addresses have stopped working, as in I am no longer receiving emails in those accounts after the transfer of the domain.

I can’t change any settings under domain in shopify and there appears to be no one available on shopify’s live chat.

Hoping someone here can help.

2

Hello,

When you transfer your domain, your DNS records will be reset to Shopify’s default. You will need to contact the hosting company to provide you the email’s MX record. Once you have it, all you have to do is to add it to your DNS record.

Here’s the guide for editing your DNS: https://help.shopify.com/en/manual/domains/managing-domains/advanced-settings

1 Like
3

Hello,
I’m also facing the same issue. MX record is updated in DNS Setting

4

Hello, can you help us with the solution as We tried updating mx record but still the problem is not solved.

5

Hello, did you find a way to resolve this? I have now the same issue.

1 Like
6

Hello mate! did you resolve the problem?

7

Hey, I had hired someone from fiverr to solve it.

8

oops sorry I was busy school when that happened and missed the notification :sweat_smile: but I’m glad you had it sorted out though

9

Hi Did anyone figure out how to fix this? I am dealing with the same issue