Embedding Animated GIFs using Shopify's email app doesn't work

Shopify Apps
1

Hi,

I have created an animated GIF, which I have tested to see if it works.

I am using Shopify’s Email app to create my email message and within the message, I upload the animated GIF as an image. When I send a test email to my gmail account, the image is static and does not animate. Kind of strange, given that some of the pre-built templates in Shopify Email have animated GIFs that work.

Any ideas or has anyone else faced this issue and resolved it?

2

I worked out a solution. If you use the email app to upload the file, it changes the format to HEIC. Not sure why, maybe it’s a bug.

But if you exit out of the app and then go to Content → Files and manually upload the animated GIF there, you can then go back to the email app, find the uploaded GIF and add it to your email. The animation now works.