Im trying to recover a tracking number on a third party API, but isnt working, here are some details about it
I tried Post and Put mode, and tried a order_id, id, and all id’s numbers.
Topic summary
Problem: Retrieving a tracking number via a third‑party/Shopify Fulfillment API returned Not Found. Attempts included POST/PUT with order_id, id, and fulfillment_orders IDs.
Key clarification: Tracking updates require the fulfillment ID (not the order ID and not the fulfillment_orders ID). You can obtain it from the order endpoint (/admin/api/2024-01/orders/[ORDER-ID].json), then use fulfillment[0].id in the tracking request URL.
Outcome: Using the fulfillment ID resolved the tracking update; the requester confirmed it works.
Open questions:
- An order has two fulfillments (one cancelled, one successful). Can the cancelled fulfillment be updated to successful and the other deleted? Attempting to update the cancelled one had no effect; updating the successful one worked.
- How to create a fulfillment when an order has none? A Not Found error occurred when trying to create one.
Status: Initial issue solved with correct ID usage. Follow-up questions about changing a cancelled fulfillment’s status and creating a new fulfillment remain unanswered/ongoing.
Notes: Screenshots of API requests/responses were attached but the essential fix was identifying and using the correct fulfillment ID.
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Can anyone help me?
Alguém pode me ajudar?
¿Alguien puede ayudarme?
Hi Leoh1
In the tracking data you have to provide the fulfillment ID not the fulfillment_orders ID and not the order ID.
You can get the fulfillment ID by the order ID:
https://[YOUR-STORE].myshopify.com/admin/api/2024-01/orders/[ORDER-ID].json
They you will get the fulfillment ID in the body exactly in fulfillment[0].id
Then you will use that fulfillment[0].id in your tracking info in the url
It really works! Thanks!
I have a question regarding an order that has two fulfillments: one was cancelled and the other was successful. Can I update the first one to ‘successful’ and delete the other with my code? Because when I tried to update the first one, nothing happened in Shopify since it is cancelled. However, when I updated the second one, everything worked fine.
I have another question: how can I create a fulfillment when my order doesn’t have one? I tried, but I got a ‘Not Found’ error. LOL