Did anyone else encounter this yesterday? I can, on occasion get a couple a month for the odd cents or even a dollar. However, yesterday on the 4th, around 730PM I received over 30 adjustments.
Thing is when you look at the adjustment reason it states that the weight was not correct or the dimensions were not correct. Regarding the weight, it was always overweighed in my favor because I rounded up. For instance, a 6.5oz package I rounded up to 8oz since it honestly does not matter when you’re within that 1-4oz, 5-8oz etc so I round up. Quite a few packages came back with the same total weight of (0.16)oz which is less than the weight of an empty box I use. This applied to a 12oz package and yet they STILL charged me an adjustment. That should have resulted in a credit even though the weight they corrected it to is obviously wrong
Then they stated the dimensions were off but only by fractions of an inch which still wouldn’t change the postal price of said package. All packages were shipped through USPS first class mail which does not use dimensional weight. Even if they corrected it, the price of postage is still the same.
An order going from one city in my state to another city in the same state about 40 miles away was adjusted as well. They stated the weight as (0.16)oz when the label said 4oz. The dimensions were listed as being off by fractions of an inch. They charged me $22.00 and thats on top of the original shipping of $4. That’s $26 and nothing I have found explains this charge or any of the others like it.
So on all of these packages, every single one was at least a $20 adjustment fee they charged me with at least 25 of them all being the exact same adjustment amount of $22.00USD. That doesn’t even make sense as the packages were going all over the United States with different weights and dimensions.
In all they charged $700 in adjustments yesterday and no one can explain why. Shopify tells me to contact the post office. The post office tells me I need to file claims. Because Shopify is the authorized postal merchant they have all the information and adjustment ID numbers I need to file claims. Even if I file the claims and win, the amount goes back to shopify’s merchant shipping account. Who knows if it would then go back to me.
I filed these adjustments on my own shipping account in the past when I had an endicia account. So I know how it works and it is shopify that must dispute it. Yet they throw their hands in the air.
Today when I contacted shopify again, they said that other sellers are experiencing this same issue. Called it a problem with the “order timeline.” I have my doubts as he did not provide much detail and offered no timeframe on a refund or anything. I only have 60 days from the date of the adjustment to get my money back. I have read this same issue going back to at least 2020 with no resolution according to the threads I read on here. I asked for the adjustment ID numbers that I need and he ignored the question and didn’t offer them.
Hey there, I have been scavenging information on the internet trying to find other people that are dealing with this. You are not alone. I was charged roughly $5000 in shipping adjustments last night, July 4th, around 7:30pm. I have been on chat with support both last night and today. So far, the only information I have learned is that they can confirm this will not affect future orders. Other than that, there is truly no information as to how this is happening, a timeline for when it will be fixed, or a timeline on when we will be returned our money. I also found 4-5 other people who are dealing with this via twitter. Some have lost a couple hundred dollars some have lost thousands since this began yesterday. Please reach out to me if you need to talk or discuss anything.
The same thing has happened to me. 25 shipping label adjustments all for $22 that make 0 sense.
After a shopify support chat they say they will look into it further and email updates. I hope I can get this resolved, it has sent me into quite the financial emergency.
Hey @STG87 , I’m sorry to hear you are suffering from this too. I just can’t wrap my head around how Shopify is comfortable allowing these charges to go through when they are aware they are invalid. My biggest fear right now is that I am going to wake up tomorrow and another round of adjustment charges will be there, slowly dwindling my business’ checking account. Absolute madness! I am so disappointed in Shopify’s lack of communication and transparency while navigating this issue.
Same thing happed to me $22.00 charges because the stated package weight was 0.5 lb and actual weight was 0.31 lb.
Tried to deal with this via chat and was told by Raziel that a copy of the chat would be sent to me but instead I received an email saying “We’ve identified that your shop may have received one or more unexpected USPS shipping label adjustments on July 4. Our technical team is reviewing this issue, and we will follow up with more information as it becomes available”.
I would like the email copy of the chat like I was told!
“we will follow up with more information as it becomes available”.
But in the meantime we will be charged for these. This is fraudulent charges and we have no way to get rid of them. My packages are all very small so if I have an adjustment it should only be a few cents not 20 something dollars for tons of them.
I shouldn’t have any at all since I go up several ounces over the real weight to avoid them
The sad thing is no post offices ever answer their phones and would claim they don’t know anything about this. So calling them won’t get us anywhere. If I’m not refunded for these scam charges I will be leaving shopify. It’s shopify’s responsibility to ensure we aren’t scammed like this on their platform when buying shipping through them.
Sorry this is happening to you too! You should be able to find copies of your chats if you are logged into shopify and go to: https://help.shopify.com/en/messages
Same for me! About 99% of my orders are under 5oz. It’s absolutely awful how uncommunicative Shopify has been especially when loss of money is the issue. I have always admired Shopify for the way they run their business but this experience has really shaken up my trust in them. How are you supposed to feel confident in a company who has taken your money unexpectedly and said the absolute minimum after nearly 24 hours of no answers?
From what I understand, even if you were able to file claims with USPS, the money would simply go back to Shopify’s shipping fund as they are the actual purchasers of the label from USPS. Trying to fix this through USPS could potentially complicate an already delicate situation. However, it’s not like Shopify has provided with any alternatives or even answers to basic questions.
I got the email as well. I have a feeling its going to be a while before any of us see our money again. Such a shame. I am struggling to imagine what so many business’ are going through right now.
This happened to me too! I have 19 of these bogus $22 or $21.67 charges, and over half of them are for packages that I’ve overstated the weight on. I was refused to be given an immediate refund, which is completely unacceptable since it’s obviously some sort of horrible glitch. We need to spam their Twitter Support page, and that’s exactly what I’m doing now on their most recent tweet. Their own chat support told me that there could be as many as 50,000 of these bogus charges to people - which is over a million dollars worth of outright theft! I understand that mistakes happen, but take responsibility for them and give people back their money immediately. I saw a comment here where someone had lost $5000 - charges like that can absolutely ruin a business’s bank account and that is simply criminal. I couldn’t believe I was being told no, that I wasn’t going to get back the over $400 that they stole from me, and that I had to wait until it was reviewed by their technical team. No timeline given for a refund whatsoever. Are you kidding me?!
