External apps script not getting inserted or loaded

Hello Team,

I am facing an issue with many apps.

Whenever I am trying to add any apps from the Shopify app store, the apps get installed properly and it shows up on the website app page, but the apps don’t work.

I contacted the APP developer team they told us that the Shopify theme or apps or the Shopify core are blocking the External APP SCRIPT TO BE LOADED on the website due to which the apps are not working.

An example of one of the app is https://apps.shopify.com/nextsale - this app is not working as the script intended to run it is not getting loaded on the website or it’s getting blocked.

They asked us to contact shopify

Please help us with this.

What’s the error message? Is there an example we can see with the block in place? What info did the app developer give you to talk to Shopify about? The more insights the better as it helps to save the forum members guessing.

1 Like

Hi below is the info:-

The developer told us that when the APP is added to the website it inserts a code asynchronously code the code looks like this in the header - they send us a sample website https://inktuitive.com/ and there they tell us this script is there - the same type of script need to be inserted on our website automatically when the app is added. But that’s not happening in our case. The developer told me that either the core Shopify or some apps on your website is blocking it - and they ask me to contact shopify for this - as he told me in past they have reported many such apps to Shopify which blocks other apps code.

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For more details, below are my whole conversation regarding this with the developer team if you want you can read the below for moe clarity

Conversation with nextsaleio
Started on June 8, 2021 at 11:19 AM Asia/Baku time +04 (GMT+0400)


11:19 AM | HOB Cosmetics Private Limited: Hi

11:19 AM | HOB Cosmetics Private Limited: created a all device email signup pop up

11:19 AM | HOB Cosmetics Private Limited: but not displaying on website

11:21 AM | HOB Cosmetics Private Limited: https://houseofbeautyindia.com/

11:22 AM | HOB Cosmetics Private Limited: pls help

11:23 AM | Orkhan from nextsaleio: Hello

11:23 AM | Orkhan from nextsaleio: Thanks for reaching out

11:23 AM | Orkhan from nextsaleio: Sure

11:23 AM | Orkhan from nextsaleio: I will check now

11:24 AM | HOB Cosmetics Private Limited: ok

11:24 AM | Orkhan from nextsaleio: Have you applied any page rules?

11:24 AM | HOB Cosmetics Private Limited: [Image “image.png?expires=1623140198&signature=f891bbfc0a855b923ea96d5d12feeb5be7c8a64465e20174b658913b0a1adf3e”]

11:25 AM | HOB Cosmetics Private Limited: [Image “image.png?expires=1623140198&signature=cbfdff06c61c6a9f410462858f13a4ffd6947a083886dd731f433a55dcafcf3c”]

11:25 AM | HOB Cosmetics Private Limited: [Image “image.png?expires=1623140198&signature=3361541d53dc25d11fa0c19f4e01ddf726985fd7a1b72a9fd2c18ab2286df06d”]

11:25 AM | HOB Cosmetics Private Limited: I have a timeout of 0 seconds as I want this to be displayed immediately

11:26 AM | Orkhan from nextsaleio: can you put it as a 1 seconds?

11:27 AM | Orkhan from nextsaleio: just to check

11:27 AM | Orkhan from nextsaleio: also is it enabled on all devices?

11:27 AM | HOB Cosmetics Private Limited: its on 2 second now

11:27 AM | Orkhan from nextsaleio: and campaigns are active?

11:27 AM | HOB Cosmetics Private Limited: checking

11:27 AM | Orkhan from nextsaleio: yes please

11:27 AM | HOB Cosmetics Private Limited: [Image “image.png?expires=1623140198&signature=da030ed67157f52995226145fae9c2b62f61e44fa5c9ecf21d179a53635326b1”]

11:27 AM | HOB Cosmetics Private Limited: Enabled

11:28 AM | HOB Cosmetics Private Limited: [Image “image.png?expires=1623140198&signature=ac894aacc629881fd257f1892b4e2908e58fb6f36d12ba3f433fdb142547ca35”]

11:28 AM | HOB Cosmetics Private Limited: 2 seconds now

11:28 AM | HOB Cosmetics Private Limited: not working

11:29 AM | Orkhan from nextsaleio: hmm

11:29 AM | Orkhan from nextsaleio: I’m checking here with technical team

11:29 AM | HOB Cosmetics Private Limited: ok please

11:29 AM | Orkhan from nextsaleio: is the store on Shopify?

11:29 AM | HOB Cosmetics Private Limited: yes

11:29 AM | Orkhan from nextsaleio: I don’t see that the app conencted

11:30 AM | Orkhan from nextsaleio: https://apps.shopify.com/nextsale

11:30 AM | Orkhan from nextsaleio: can you please add an app?

11:30 AM | Orkhan from nextsaleio: I don’t see our app in this store

11:30 AM | Orkhan from nextsaleio: it looks like something removing our scripts

11:30 AM | Orkhan from nextsaleio: maybe other apps affecting this

11:30 AM | HOB Cosmetics Private Limited: [Image “image.png?expires=1623140199&signature=a640f40eefe6c29a107578165df2d78d2df6eb5b75b9f8f1a23aa0c0016c2ea5”]

11:31 AM | HOB Cosmetics Private Limited: Its connected

11:31 AM | Orkhan from nextsaleio: as we faced with this cases a few times

11:31 AM | HOB Cosmetics Private Limited: can we add script manually

11:31 AM | HOB Cosmetics Private Limited: I will add let me know the place

11:31 AM | Orkhan from nextsaleio: our app loading async and we are not leaving any code in the store

11:31 AM | Orkhan from nextsaleio: it looks like some of the codes affecting apps

11:31 AM | Orkhan from nextsaleio: not just only our app

11:32 AM | Orkhan from nextsaleio: have you faced with any other issue with other apps?

11:32 AM | HOB Cosmetics Private Limited: yes but they shared a a JS SCRIPT which i added to theme.liquid and it worked

11:34 AM | Orkhan from nextsaleio: yeah, I see. but that is not the right way to do it. and not aligned with Shopify rules. in such a case you should contact Shopify and inform them that your app script tags are not loading.

11:37 AM | HOB Cosmetics Private Limited: ok any other workaround ??

11:38 AM | Orkhan from nextsaleio: nope, our app work seamlessly with Shopify stores and not affects the site speed at all. just make sure the app tags loading

11:38 AM | Orkhan from nextsaleio: as I checked with team and it’s issue related to some apps

11:38 AM | Orkhan from nextsaleio: someone placed a code or did something against the Shopify rules

11:39 AM | Orkhan from nextsaleio: before we reported many apps for this issue

11:39 AM | HOB Cosmetics Private Limited: can i know the script or app ??

11:39 AM | Orkhan from nextsaleio: just check with Shopify support team and then come back to the app it will work

11:39 AM | HOB Cosmetics Private Limited: on my website which are effecting?

11:39 AM | Orkhan from nextsaleio: we cant share it here. it was reported directly to the Shopify. but those apps are removed from the apps store. so this case might related to some other apps or something else

11:40 AM | Orkhan from nextsaleio: but the case is that something affecting loading of app tags

11:40 AM | HOB Cosmetics Private Limited: it can be the theme issue also ??

11:40 AM | Orkhan from nextsaleio: I’m not sure. but mostly it’s other apps I guess

11:40 AM | HOB Cosmetics Private Limited: how can i know the app tags are not loading can i see somewhere how it looks so that i can debug ??

11:41 AM | Orkhan from nextsaleio: yeah. you can inspect and see that our app script not loading

11:41 AM | Orkhan from nextsaleio: something preventing to load it. also it can affect other apps too

11:41 AM | HOB Cosmetics Private Limited: how it looks share me a example - any tag related to socila proof - any identification ?

11:42 AM | HOB Cosmetics Private Limited: how it looks when everything is perfect so that i can compare?

11:42 AM | Orkhan from nextsaleio: let me send you a sample store

11:42 AM | HOB Cosmetics Private Limited: ok please

11:42 AM | Orkhan from nextsaleio: https://inktuitive.com/

11:43 AM | Orkhan from nextsaleio: inspect it

11:43 AM | Orkhan from nextsaleio: and go to network section

11:43 AM | Orkhan from nextsaleio: type “ping”

11:43 AM | Orkhan from nextsaleio: then refresh the page again

11:43 AM | Orkhan from nextsaleio: open up the ping you will see response from our CDN

11:43 AM | Orkhan from nextsaleio: that is how it looks like

11:43 AM | Orkhan from nextsaleio: also, in the code section you can see Nextsale JS 1 line code in header

11:44 AM | HOB Cosmetics Private Limited: [Image “image.png?expires=1623140199&signature=89bffe68f55c8df9517ebb64b607ce91d24f66b097053166061d47cd6ed622c6”]

11:44 AM | HOB Cosmetics Private Limited: this one right ?

11:44 AM | Orkhan from nextsaleio: yes

11:44 AM | Orkhan from nextsaleio: correct

11:44 AM | HOB Cosmetics Private Limited: [Image “image.png?expires=1623140199&signature=eea0ead0860df6961ae21ec2dda0952443ae76dec71589be4526626e11fabdbe”]

11:44 AM | HOB Cosmetics Private Limited: this one on header right ?

11:45 AM | Orkhan from nextsaleio: yes

11:45 AM | Orkhan from nextsaleio: correct

11:45 AM | Orkhan from nextsaleio: you are awesome

11:45 AM | HOB Cosmetics Private Limited: ok will debug this

11:45 AM | Orkhan from nextsaleio: [GIF]

11:45 AM | Orkhan from nextsaleio: sure thing

11:45 AM | HOB Cosmetics Private Limited: :blush:

11:45 AM | Orkhan from nextsaleio: in any case we are here

11:45 AM | HOB Cosmetics Private Limited: will check

11:45 AM | Orkhan from nextsaleio: we are fast on support

11:45 AM | Orkhan from nextsaleio: take care

11:45 AM | HOB Cosmetics Private Limited: can i get this chat on email

11:45 AM | Orkhan from nextsaleio: ping me when you done with this

11:45 AM | Orkhan from nextsaleio: it will save in your accoutn

11:45 AM | Orkhan from nextsaleio: you can always open up and continue

11:45 AM | Orkhan from nextsaleio: or start new

11:45 AM | Orkhan from nextsaleio: from the dashabord

11:46 AM | HOB Cosmetics Private Limited: actually this is my client website so i just want to inform them with this chat

11:46 AM | HOB Cosmetics Private Limited: no issue s

11:46 AM | HOB Cosmetics Private Limited: i will copy paste this

11:46 AM | Orkhan from nextsaleio: ah, alright. then let me send a chat conevrsaion to you


Exported from nextsaleio on June 8, 2021 at 11:46 AM Asia/Baku time +04 (GMT+0400)

Hello Team,

Can you please help us on this as soon as possible we are stuck on this?