Hi below is the info:-
The developer told us that when the APP is added to the website it inserts a code asynchronously code the code looks like this in the header - they send us a sample website https://inktuitive.com/ and there they tell us this script is there - the same type of script need to be inserted on our website automatically when the app is added. But that’s not happening in our case. The developer told me that either the core Shopify or some apps on your website is blocking it - and they ask me to contact shopify for this - as he told me in past they have reported many such apps to Shopify which blocks other apps code.
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For more details, below are my whole conversation regarding this with the developer team if you want you can read the below for moe clarity
Conversation with nextsaleio
Started on June 8, 2021 at 11:19 AM Asia/Baku time +04 (GMT+0400)
11:19 AM | HOB Cosmetics Private Limited: Hi
11:19 AM | HOB Cosmetics Private Limited: created a all device email signup pop up
11:19 AM | HOB Cosmetics Private Limited: but not displaying on website
11:21 AM | HOB Cosmetics Private Limited: https://houseofbeautyindia.com/
11:22 AM | HOB Cosmetics Private Limited: pls help
11:23 AM | Orkhan from nextsaleio: Hello
11:23 AM | Orkhan from nextsaleio: Thanks for reaching out
11:23 AM | Orkhan from nextsaleio: Sure
11:23 AM | Orkhan from nextsaleio: I will check now
11:24 AM | HOB Cosmetics Private Limited: ok
11:24 AM | Orkhan from nextsaleio: Have you applied any page rules?
11:24 AM | HOB Cosmetics Private Limited: [Image “image.png?expires=1623140198&signature=f891bbfc0a855b923ea96d5d12feeb5be7c8a64465e20174b658913b0a1adf3e”]
11:25 AM | HOB Cosmetics Private Limited: [Image “image.png?expires=1623140198&signature=cbfdff06c61c6a9f410462858f13a4ffd6947a083886dd731f433a55dcafcf3c”]
11:25 AM | HOB Cosmetics Private Limited: [Image “image.png?expires=1623140198&signature=3361541d53dc25d11fa0c19f4e01ddf726985fd7a1b72a9fd2c18ab2286df06d”]
11:25 AM | HOB Cosmetics Private Limited: I have a timeout of 0 seconds as I want this to be displayed immediately
11:26 AM | Orkhan from nextsaleio: can you put it as a 1 seconds?
11:27 AM | Orkhan from nextsaleio: just to check
11:27 AM | Orkhan from nextsaleio: also is it enabled on all devices?
11:27 AM | HOB Cosmetics Private Limited: its on 2 second now
11:27 AM | Orkhan from nextsaleio: and campaigns are active?
11:27 AM | HOB Cosmetics Private Limited: checking
11:27 AM | Orkhan from nextsaleio: yes please
11:27 AM | HOB Cosmetics Private Limited: [Image “image.png?expires=1623140198&signature=da030ed67157f52995226145fae9c2b62f61e44fa5c9ecf21d179a53635326b1”]
11:27 AM | HOB Cosmetics Private Limited: Enabled
11:28 AM | HOB Cosmetics Private Limited: [Image “image.png?expires=1623140198&signature=ac894aacc629881fd257f1892b4e2908e58fb6f36d12ba3f433fdb142547ca35”]
11:28 AM | HOB Cosmetics Private Limited: 2 seconds now
11:28 AM | HOB Cosmetics Private Limited: not working
11:29 AM | Orkhan from nextsaleio: hmm
11:29 AM | Orkhan from nextsaleio: I’m checking here with technical team
11:29 AM | HOB Cosmetics Private Limited: ok please
11:29 AM | Orkhan from nextsaleio: is the store on Shopify?
11:29 AM | HOB Cosmetics Private Limited: yes
11:29 AM | Orkhan from nextsaleio: I don’t see that the app conencted
11:30 AM | Orkhan from nextsaleio: https://apps.shopify.com/nextsale
11:30 AM | Orkhan from nextsaleio: can you please add an app?
11:30 AM | Orkhan from nextsaleio: I don’t see our app in this store
11:30 AM | Orkhan from nextsaleio: it looks like something removing our scripts
11:30 AM | Orkhan from nextsaleio: maybe other apps affecting this
11:30 AM | HOB Cosmetics Private Limited: [Image “image.png?expires=1623140199&signature=a640f40eefe6c29a107578165df2d78d2df6eb5b75b9f8f1a23aa0c0016c2ea5”]
11:31 AM | HOB Cosmetics Private Limited: Its connected
11:31 AM | Orkhan from nextsaleio: as we faced with this cases a few times
11:31 AM | HOB Cosmetics Private Limited: can we add script manually
11:31 AM | HOB Cosmetics Private Limited: I will add let me know the place
11:31 AM | Orkhan from nextsaleio: our app loading async and we are not leaving any code in the store
11:31 AM | Orkhan from nextsaleio: it looks like some of the codes affecting apps
11:31 AM | Orkhan from nextsaleio: not just only our app
11:32 AM | Orkhan from nextsaleio: have you faced with any other issue with other apps?
11:32 AM | HOB Cosmetics Private Limited: yes but they shared a a JS SCRIPT which i added to theme.liquid and it worked
11:34 AM | Orkhan from nextsaleio: yeah, I see. but that is not the right way to do it. and not aligned with Shopify rules. in such a case you should contact Shopify and inform them that your app script tags are not loading.
11:37 AM | HOB Cosmetics Private Limited: ok any other workaround ??
11:38 AM | Orkhan from nextsaleio: nope, our app work seamlessly with Shopify stores and not affects the site speed at all. just make sure the app tags loading
11:38 AM | Orkhan from nextsaleio: as I checked with team and it’s issue related to some apps
11:38 AM | Orkhan from nextsaleio: someone placed a code or did something against the Shopify rules
11:39 AM | Orkhan from nextsaleio: before we reported many apps for this issue
11:39 AM | HOB Cosmetics Private Limited: can i know the script or app ??
11:39 AM | Orkhan from nextsaleio: just check with Shopify support team and then come back to the app it will work
11:39 AM | HOB Cosmetics Private Limited: on my website which are effecting?
11:39 AM | Orkhan from nextsaleio: we cant share it here. it was reported directly to the Shopify. but those apps are removed from the apps store. so this case might related to some other apps or something else
11:40 AM | Orkhan from nextsaleio: but the case is that something affecting loading of app tags
11:40 AM | HOB Cosmetics Private Limited: it can be the theme issue also ??
11:40 AM | Orkhan from nextsaleio: I’m not sure. but mostly it’s other apps I guess
11:40 AM | HOB Cosmetics Private Limited: how can i know the app tags are not loading can i see somewhere how it looks so that i can debug ??
11:41 AM | Orkhan from nextsaleio: yeah. you can inspect and see that our app script not loading
11:41 AM | Orkhan from nextsaleio: something preventing to load it. also it can affect other apps too
11:41 AM | HOB Cosmetics Private Limited: how it looks share me a example - any tag related to socila proof - any identification ?
11:42 AM | HOB Cosmetics Private Limited: how it looks when everything is perfect so that i can compare?
11:42 AM | Orkhan from nextsaleio: let me send you a sample store
11:42 AM | HOB Cosmetics Private Limited: ok please
11:42 AM | Orkhan from nextsaleio: https://inktuitive.com/
11:43 AM | Orkhan from nextsaleio: inspect it
11:43 AM | Orkhan from nextsaleio: and go to network section
11:43 AM | Orkhan from nextsaleio: type “ping”
11:43 AM | Orkhan from nextsaleio: then refresh the page again
11:43 AM | Orkhan from nextsaleio: open up the ping you will see response from our CDN
11:43 AM | Orkhan from nextsaleio: that is how it looks like
11:43 AM | Orkhan from nextsaleio: also, in the code section you can see Nextsale JS 1 line code in header
11:44 AM | HOB Cosmetics Private Limited: [Image “image.png?expires=1623140199&signature=89bffe68f55c8df9517ebb64b607ce91d24f66b097053166061d47cd6ed622c6”]
11:44 AM | HOB Cosmetics Private Limited: this one right ?
11:44 AM | Orkhan from nextsaleio: yes
11:44 AM | Orkhan from nextsaleio: correct
11:44 AM | HOB Cosmetics Private Limited: [Image “image.png?expires=1623140199&signature=eea0ead0860df6961ae21ec2dda0952443ae76dec71589be4526626e11fabdbe”]
11:44 AM | HOB Cosmetics Private Limited: this one on header right ?
11:45 AM | Orkhan from nextsaleio: yes
11:45 AM | Orkhan from nextsaleio: correct
11:45 AM | Orkhan from nextsaleio: you are awesome
11:45 AM | HOB Cosmetics Private Limited: ok will debug this
11:45 AM | Orkhan from nextsaleio: [GIF]
11:45 AM | Orkhan from nextsaleio: sure thing
11:45 AM | HOB Cosmetics Private Limited: 
11:45 AM | Orkhan from nextsaleio: in any case we are here
11:45 AM | HOB Cosmetics Private Limited: will check
11:45 AM | Orkhan from nextsaleio: we are fast on support
11:45 AM | Orkhan from nextsaleio: take care
11:45 AM | HOB Cosmetics Private Limited: can i get this chat on email
11:45 AM | Orkhan from nextsaleio: ping me when you done with this
11:45 AM | Orkhan from nextsaleio: it will save in your accoutn
11:45 AM | Orkhan from nextsaleio: you can always open up and continue
11:45 AM | Orkhan from nextsaleio: or start new
11:45 AM | Orkhan from nextsaleio: from the dashabord
11:46 AM | HOB Cosmetics Private Limited: actually this is my client website so i just want to inform them with this chat
11:46 AM | HOB Cosmetics Private Limited: no issue s
11:46 AM | HOB Cosmetics Private Limited: i will copy paste this
11:46 AM | Orkhan from nextsaleio: ah, alright. then let me send a chat conevrsaion to you
Exported from nextsaleio on June 8, 2021 at 11:46 AM Asia/Baku time +04 (GMT+0400)
