Topic summary
A user is experiencing payment processing issues in India and has shared a screenshot of their query. A Shopify Community representative is requesting additional diagnostic information to troubleshoot the problem:
Information needed:
- Whether the checkout issue affects all customers or only specific ones
- Details from the Orders > Abandoned Checkouts section for error messages
- Which payment gateway and method is being used
- Whether the error can be replicated at checkout
- Verification that third-party payment gateway credentials match and are entered correctly
The issue remains unresolved pending the user’s response with these details.
Hi, @Xshopping .
Welcome to the Shopify Community.
I’d like to gather more context on the issue. Could you provide information on the following:
- Is this issue at checkout affecting all customers or specific customers?
- For the orders not being processed, could you check your Orders > Abandoned Checkouts section for any additional error messages?
- Could you clarify which payment method and gateway this is occurring on?
- Are you able to replicate the error at checkout?
Here is a troubleshooting step to try out in the meantime:
- Double-check the credentials you’re receiving from the third party payment gateway match and that you’re entering them correctly.
Looking forward to your reply!