Favicon not updating

Store Design
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Topic summary

Main issue: The site’s favicon (small browser tab icon) didn’t appear to update after being changed months ago; the old version had a Christmas hat.

Key checks and inputs:

  • One participant requested store access to fix it (credentials not provided in-thread).
  • Two participants checked the live site and shared screenshots showing the new favicon displaying correctly.
  • Another asked whether the problem was specific to Google search results and confirmed via screenshot that the new favicon appears there as well.

Outcome and current status:

  • The original poster confirmed the screenshots match the intended new favicon and concluded the issue was likely due to cookies on their own computer.
  • No technical changes were made in-thread; no further action items recorded.

Notes:

  • Screenshots were central to confirming that the favicon is updated externally.
  • Discussion effectively resolved; the issue appears to be local caching/cookies on the OP’s device.
Summarized with AI on December 18. AI used: gpt-5.
1

Hello!

I´ve changed my favicon many months ago, and it has not changed since I updated it. It is still the old one, even though I have put the new one in multiple times.

  • Does anyone know why it does not update?

The old one has a christmashat on the favicon, while the new one does not.

Website: denlilleprikkenoverien.no

Appreciate any help! :slightly_smiling_face:

2

Hi Kjosa! How are you? I can fix your favicon issue. Just provide me login details and i’ll do magic for you.

3

Hi @Kjosa ,

I checked and it shows this image, is this your new image?

Screenshot.png
Screenshot.png1434×1342 28.7 KB

1 Like
4

Hi @Kjosa

Do you mean the favicon is not updated on Google search results? Do you see the same favicon on my end? Is this your new favicon?

Screenshot 2024-09-25 at 13.43.50.png
Screenshot 2024-09-25 at 13.43.50.png1225×734 226 KB

1 Like
5

YES! That’s my new one. Maybe it is the cookies on my computer.

Thanks :slightly_smiling_face: