Hey
facing too many “we’ll send your feature request to development Team”
who will never get back to you
or you never hear from anyone in shopify
now the question, where can we put feedback on shopify on where the system is not flexible or how the features are too much SALESY, for even basic Sorting table or a column or checking a box by default !
Dissatisfaction
Hi @AbdelKarim-Hass
If you’re feeling frustrated with the lack of follow-up on your feature requests or how Shopify sometimes seems more focused on selling extra features rather than fixing basic usability issues—trust me, you’re not alone. I’ve seen many Shopify users feel the same way, especially when it comes to small but important functionality like sorting tables, defaulting checkboxes, or just making things more practical and less sales-driven.
Now, when it comes to submitting feedback that actually gets noticed, here’s what I would recommend:
1. Shopify’s Official Feedback Form- The most straightforward way is through their official Shopify Feedback Form. You can find this in the Shopify Admin Panel under Settings > Help > Give feedback. While it’s a direct line to Shopify, I get that it can feel like you’re yelling into the void, but it’s still worth doing.
2. Shopify Community Forums- Post your concerns on the Shopify Community Forums (community.shopify.com). There’s a higher chance of sparking discussions with other merchants and even catching the attention of Shopify moderators. Sometimes, collective voices on a thread can push Shopify to take action.
3. Shopify Support (Live Chat or Email)- Bring up specific feedback during support chats or emails. While you might get the dreaded “we’ll forward this to the development team,” the support team does log feedback, and patterns over time can trigger changes.
4. Social Media Channels- Shopify is pretty active on Twitter (@ShopifySupport) and other platforms. Sometimes, calling them out publicly with constructive criticism (no need to rage, just be clear and direct) can lead to quicker responses.
5. Apps or Themes Feedback- If the issue is related to a specific app or theme, don’t forget to leave reviews or feedback on the app store/theme store. Developers often respond quickly to avoid bad ratings.
6. LinkedIn or Direct Outreach- Shopify employees, including Product Managers, are quite active on LinkedIn. If your feedback is clear, professional, and constructive, reaching out directly can sometimes cut through the layers of “we’ll pass it along.”
7. Shopify Events or Webinars- If you ever attend Shopify-hosted webinars, town halls, or events, bring up your concerns directly during Q&A sessions. These are often staffed by higher-ups who can escalate things faster.
I completely understand how annoying it feels when simple, logical improvements are overlooked in favor of pushing sales-focused features. It makes you feel like you’re not being heard as a paying customer. My advice? Keep pushing—whether it’s through these channels or by joining forces with other Shopify users who feel the same way. Your voice might just be the one that tips the scale.
If you need any other assistance, I am willing to help.
Best regards,
Daisy