Hello,
Please provide feedback on my store. Here is the link: scrubsnmed.com
I thank you for your time and feedback.
1 Like
Wow you did the store design your self?
Hi @Scrubsnmed ,
Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.
Congrats on your new store! Your store looks stunning. I can tell you have put a lot of effort into building this. However, I have some comments to make the good get even better. Here are some of my recommendations for better customer experience, please kindly check.
1. Revamp the Tab Name:
The tab should display your brand name clearly. Currently, the phrase is too long, which may cause customers to overlook your store while switching between tabs. A concise tab name helps users easily recognize and remember your store, reducing the chances of them leaving your site quickly.
This is the section I mention:
2. Navigation Menu Adjustment:
Since “Compression Socks” already appears under both the “Men” and “Women” categories, it’s unnecessary to include it separately in the main navigation.
3. Improve the Hero Banner Section:
This is the first point of contact with your customers and should immediately capture their attention. While the image is high-quality, adding a compelling description that highlights your unique selling points would be beneficial. Also, include a clear CTA button that directs visitors to your product collection page to encourage further exploration.
You can follow this example:
4. Enhance the Product Collection Section:
It’s great that you have this section on your homepage, but all collections should link to pages with products. Currently, the “Jacket” collection leads to an empty page, which negatively impacts user experience.
Also, avoid duplicating collections; I noticed two separate entries for “Compression Socks” and “Drug Testing Kits.” Additionally, consider renaming the “Men” and “Women” collections to maintain consistency with other collections that focus on product types rather than gender.
5. Add an ‘About Us’ Section:
Introducing an “About Us” section on your homepage can help build an emotional connection with customers and establish trust. Linking to a more detailed “About Us” page can also increase engagement time.
6. Showcase Reviews/Testimonials:
A section for customer reviews or testimonials would be a valuable addition to showcase positive feedback. This helps build confidence in your store and products, potentially encouraging more sales.
7. Create a Dedicated Promotions Section:
Make sure your current sales and promotions are easily visible. A dedicated section will draw attention and motivate customers to take advantage of ongoing offers.
8. Contact Information in the Navigation Menu:
Adding your store’s contact information to the navigation will help reassure customers that your store is legitimate and accessible.
You can follow this example:
9. Product Image Slider:
Consider using a product image slider to allow customers to view all images without excessive scrolling. This will make browsing your product images more user-friendly.
10. Improve Product Descriptions:
Including detailed product specifications in your descriptions will help customers make informed decisions. Also, your sizing chart image should enlarge fully when clicked to allow customers to view it clearly.
This is the section I mention:
11. Organize Product Descriptions into Sections:
Breaking down product details into clear sections will make it easier for customers to find the information they’re looking for, improving their shopping experience.
You can follow this example:
12. Add a Communication Widget:
A widget that allows customers to track orders directly from the website can enhance customer service and improve overall satisfaction.
I suggest exploring MooseDesk, a FREE LiveChat, FAQ & Helpdesk App that can help your support experience easier, better, faster!
With MooseDesk’s Omnichannel Support, you can engage with customers through live chat, manage inquiries with a robust ticket system, and provide quick responses via a WhatsApp button.
Or you can let customers resolve questions faster with in-built FAQ, Order tracking module, and more.
With FAQ builder, here are some of our templates:
FAQ page:
Contact us page:
As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.
If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’.
Thank you for reading. Wish you nice day ahead
MooseDesk - All-in-one Shopify FAQ & Helpdesk App
Hello @Scrubsnmed I think that given the nature of your products deal with medical equipment, having customer reviews on your homepage could go a long way in driving customers to making purchases there. Also, it would be nice to highlight the products that have been purchased the most or most frequently as well to separate them and catch even more customers attention.