Shopify is deactivating its built-in Fraud Filter app and migrating users to Shopify Flow, causing significant frustration among merchants who relied on the original tool.
Key Issues:
Migration only transfers data from the last 12 months, leaving critical permanent blocklist entries behind
One user reports only 1% of rules migrated; another had only 2 out of 32 filters transferred
Manual entry process in Flow is cumbersome for merchants managing thousands of blocklisted names and emails
Workflow Complications:
Old system: Simple “create new” button with straightforward form
New Flow system: Requires navigating multiple steps, creating separate rules for each data type (name, address, email), resulting in lengthy, confusing pages that don’t function properly
Users report being unable to add new entries at all
Merchant Concerns:
Shops now exposed to fraud risks due to incomplete migration
Alternative fraud apps charge significant fees
Shopify not responding to support emails about the issue
Small businesses particularly impacted by the change
Status: Discussion remains unresolved. One third-party app developer (FraudFalcon) offers paid migration assistance as an alternative solution.
Summarized with AI on November 1.
AI used: claude-sonnet-4-5-20250929.
I’m requesting that Shopify keep the old fraud filter. Deactivating support for it is fine, but please leave the fraud filter itself intact, because the new Flow system just isn’t good. I’ve been using the old fraud filter for years. It wasn’t perfect, but it got the job done. With Flow, as of today, only about 1% of my rules have been moved over. Shopify mentioned it only migrates data used within the last 12 months, but that’s not good enough. There’s a reason for every entry in the blocklist—each one is permanent and critical to me also a lot money lost there.
Additionally, when I tried adding entries manually, it didn’t work well. Imagine having thousands of names and email addresses to manage—the process is unnecessarily complicated. The new Flow system isn’t simplifying anything; it’s actually making things more difficult and frustrating. Honestly, I’d really prefer to keep the old fraud filter. It may not have been perfect, but it worked reliably for my needs.
Last weekend, I spent several hours trying to figure out how to add the fraud list to Flow, but it just doesn’t work. With the old fraud filter, it was simple—you just clicked “create new” and filled in the blanks. Now, with the new fraud setup, you have to first find the filter, figure out where to create the rules, and then find the correct tags for each rule. For just one piece of data, you have to create multiple rules—one for the name, another for the address, and another for the email. This process takes an unnecessarily long time and creates an extremely lengthy page, and even then, it doesn’t function properly.
If you’re experiencing the same frustration, please share your feedback here so we can get Shopify’s attention and ask them to leave the fraud filter as it was.
I get your frustration. Flow is not a replacement.
I am the Co-Founder of FraudFalcon. We do similar stuff than Fraud Filter. We have imported the Fraud Filter rules for several of our customers (some of them with a several thousand rules) and they are happy with us. There are probably other apps out there that can help you as well. I just came here to let you know about options – the decision is of course ultimately on you.
